Sr. Customer Success Manager, Portworx
Pure StorageSanta Clara, California
Full Time
Posted December 15, 2025
$163k - $246k
Apply Now
Application opens on company website
Job Description
A Senior Customer Success Manager is responsible for managing post-sales relationships with enterprise clients, ensuring successful deployment and adoption of storage and container orchestration technologies, and acting as a strategic advisor to drive customer satisfaction, growth, and renewal.
Key Responsibilities
- Manage the end-to-end post-sales relationship with key customers, including onboarding, adoption, escalations, and renewals.
- Develop a deep understanding of customer business priorities and technical environment to act as a strategic advisor.
- Drive customer growth and satisfaction through business reviews, technical demonstrations, and identifying expansion opportunities.
- Act as a customer advocate and coordinate with cross-functional teams to resolve issues and ensure customer needs are met.
- Lead operational and growth reviews to ensure smooth service delivery, manage risks, and plan for capacity and expansion.
Requirements
- Minimum of 3 years experience in a customer-facing, relationship management role, such as TAM, CSM, Professional Services, Support, or Sales Engineer.
- At least 1 year of experience working with container orchestration technology, specifically in an enterprise environment.
- Proven experience in a customer-facing, relationship management role, demonstrating the ability to build trusted partnerships with premier enterprise clients.
- Strong knowledge of container orchestration technologies, especially Kubernetes, and a broad understanding of the cloud-native landscape, including public cloud platforms like GCP, AWS, and Azure.
- Excellent written, verbal, and presentation skills with the ability to articulate technical issues to both technical and non-technical audiences and effectively present to executives.
- Ability to manage multiple projects simultaneously, define project urgency, and execute detailed action plans in a fast-paced environment.
- Willingness to work from the Santa Clara, CA office in compliance with company policies, unless on PTO, work travel, or other approved leave.
Benefits & Perks
Annual base salary range of 163,000 - 246,000 USD
Potential eligibility for incentive pay and/or equity
Flexible time off
Wellness resources
Company-sponsored team events
Support for growth and development
Inclusive and diverse work environment
Ready to Apply?
Join Pure Storage and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More at Pure Storage
More jobs at Pure Storage
Escalation Manager
Pure Storage
NEW
Dublin
Full Time
10h
DC Devops Engineer
Pure Storage
NEW
Bluffdale
Full Time
10h
$104k-156k
Sr. NetDevOps Engineer
Pure Storage
NEW
Dallas
Full Time
10h
$143k-215k
More jobs in Santa Clara, California
Shift Supervisor, On-Road Operations
Nuro
NEW
Santa Clara
Full Time
2d
$80k-108k
Virtual Hiring Event Autonomous Vehicle Operator 12-Month Duration
Nuro
Santa Clara
TEMPORARY
6d
$0k-0k/hr
On-Site Hiring Event Autonomous Vehicle Operator 12-Month Duration
Nuro
Santa Clara
TEMPORARY
Feb 12
$0k-0k/hr