Sr. Customer Success Manager, Portworx
Pure StorageSanta Clara, California
Full Time
Posted December 15, 2025
$163k - $246k
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Application opens on company website
Job Description
A Senior Customer Success Manager is responsible for managing post-sales relationships with enterprise clients, ensuring successful deployment and adoption of storage and container orchestration technologies, and acting as a strategic advisor to drive customer satisfaction, growth, and renewal.
Key Responsibilities
- Manage the end-to-end post-sales relationship with key customers, including onboarding, adoption, escalations, and renewals.
- Develop a deep understanding of customer business priorities and technical environment to act as a strategic advisor.
- Drive customer growth and satisfaction through business reviews, technical demonstrations, and identifying expansion opportunities.
- Act as a customer advocate and coordinate with cross-functional teams to resolve issues and ensure customer needs are met.
- Lead operational and growth reviews to ensure smooth service delivery, manage risks, and plan for capacity and expansion.
Requirements
- Minimum of 3 years experience in a customer-facing, relationship management role, such as TAM, CSM, Professional Services, Support, or Sales Engineer.
- At least 1 year of experience working with container orchestration technology, specifically in an enterprise environment.
- Proven experience in a customer-facing, relationship management role, demonstrating the ability to build trusted partnerships with premier enterprise clients.
- Strong knowledge of container orchestration technologies, especially Kubernetes, and a broad understanding of the cloud-native landscape, including public cloud platforms like GCP, AWS, and Azure.
- Excellent written, verbal, and presentation skills with the ability to articulate technical issues to both technical and non-technical audiences and effectively present to executives.
- Ability to manage multiple projects simultaneously, define project urgency, and execute detailed action plans in a fast-paced environment.
- Willingness to work from the Santa Clara, CA office in compliance with company policies, unless on PTO, work travel, or other approved leave.
Benefits & Perks
Annual base salary range of 163,000 - 246,000 USD
Potential eligibility for incentive pay and/or equity
Flexible time off
Wellness resources
Company-sponsored team events
Support for growth and development
Inclusive and diverse work environment
Ready to Apply?
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