Manager, Subscription Specialist, APAC
Pure StorageSingapore, Singapore
Full Time
Posted February 25, 2026
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Job Description
This role involves managing and driving adoption of Evergreen One storage-as-a-service solutions across the APAC region, supporting customer success, sales enablement, and operational processes while collaborating with cross-functional teams to enhance customer experience and business growth.
Key Responsibilities
- Support customer acquisition, onboarding, service delivery, and adoption of Evergreen One storage services across the APAC region.
- Provide product expertise, financial modeling, and act as a trusted advisor to customers and internal teams.
- Drive adoption of Evergreen One among target companies and facilitate collaboration between sales, partners, and the business unit.
- Oversee and support ongoing customer success, including managing escalations and ensuring a positive customer experience.
- Develop and maintain operational dashboards, track KPIs, and improve processes related to subscriptions and service delivery.
- Engage with cross-functional teams to communicate market opportunities, customer feedback, and drive operational improvements.
- Manage operational tasks such as reviewing hardware configurations, modifying service subscriptions, validating invoicing, and supporting billing processes.
- Build and maintain relationships with internal teams, partners, and customers to operationalize and promote Evergreen One offerings.
Requirements
- Bachelor's degree in a relevant field.
- Minimum of 7-10 years of experience in IT Infrastructure, IaaS, SaaS, and Software industry.
- Strong command on IaaS SaaS customer success and service delivery with a proven track record of delivering results for customers.
- Experience partnering with sales, business development, customer success, and professional services organizations.
- Strong business development acumen supporting sales teams through strategic sales campaigns.
- Ability to think strategically and execute methodically in a startup-like environment.
- Ability to own the execution of standard operating procedures and best practices governed by the business unit to provide consistent customer experience.
- Experience reviewing hardware configurations, modifying service subscriptions, validating invoicing setup, validating billing amounts for complex accounts, and enabling global subscription commitments.
- Ability to understand, execute, and manage operational tasks including delivering continuous process improvement and automation.
- Understanding of the subscription product catalog and providing teams with appropriate configurations based on subscription type or custom requirements.
- Engagement in team projects to adapt operations and governance based on business model decisions, including new subscription offerings and routes to market.
- Development and maintenance of operational dashboards including tracking KPIs.
- Strong working knowledge of cloud and SaaS products, data center technologies, and cloud SaaS commercial models, contracts, and customer success experience.
- Experience with procuring and/or selling as-a-service models and related pricing structures.
- Financial modeling skills and understanding of P&L, cash flow, balance sheets, and financial fundamentals.
- Willingness to travel approximately 20%, mostly within the region but also to headquarters in California.
- Excellent documentation and reporting skills.
- Experience with services SOW, SaaS IaaS service contracts, and SaaS IaaS product offerings (preferred).
- Experience with public cloud IaaS and PaaS (highly desired).
- Ability to communicate market opportunities, trends, needs, and field feedback to cross-functional teams.
- Ability to build strong relationships internally and with regional partners to facilitate operational success.
- Preparedness to pitch to C-level executives, demonstrating product expertise and value differentiation.
- Ability to collaborate effectively with teams across Sales, Services, Product, Finance, Legal, Deal Desk, and Enablement.
- Experience supporting or procuring cloud and SaaS commercial models, contracts, and business development activities.
- Experience with financial modeling, including understanding of total cost business cases, and related financial fundamentals (desirable).
Benefits & Perks
Flexible time off
Wellness resources
Company-sponsored team events
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