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Job Description
The Engagement Manager leads complex customer engagements and proposal development in the data storage industry, coordinating cross-functional teams, managing client relationships, and delivering high-quality strategic solutions to drive customer success and business growth.
Key Responsibilities
- Lead and manage complex customer engagements, ensuring clarity, structure, and strategic alignment.
- Own proposal and bid workstreams, coordinating cross-functional teams to produce high-quality, competitive responses.
- Conduct tailored discovery with customers to validate assumptions and uncover strategic drivers.
- Develop, refine, and manage proposal content, including executive summaries and value propositions.
- Coordinate and manage customer engagement activities, timelines, and deliverables as the primary point of contact.
- Manage RFx processes, ensuring accurate, strategic, and competitive submission packages.
- Guide internal teams and stakeholders to align around shared objectives and ensure smooth execution.
- Apply strategic insights into customer needs, industry trends, and operational risks to inform engagement strategies.
- Ensure governance, accuracy, and consistency of all documentation and deliverables.
- Communicate effectively with executives and stakeholders, presenting clear narratives and influencing decision-making.
Requirements
- Demonstrated capability managing customer engagements with structure, predictability, and cross-functional alignment.
- Strong ability to lead proposal development, produce high-quality deliverables, and ensure cohesive, competitive submissions.
- Skilled in conducting structured discovery and turning insights into actionable engagement direction.
- Excellent communicator able to craft executive-ready narratives and guide stakeholders through complex decisions.
- High learning agility and adaptability in varied environments and across multiple industry contexts.
- Strong documentation discipline and governance approach to ensure consistent, defensible outputs.
- Experience managing proposal workstreams, refining messaging to address customer requirements, evaluation criteria, and competitive differentiation.
- Ability to improve proposal turnaround times through effective coordination, structured workflows, and clear communication.
- Experience coordinating customer engagements with predictable rhythm and clear structure, including monitoring timelines, dependencies, and cross-functional contributions.
- Experience managing RFx development (such as RFP, RFQ, RFI) with precision, tailoring responses to customer objectives and evaluation frameworks, and ensuring accuracy, completeness, and strategic consistency.
- Ability to guide engagement streams with autonomy, clarifying expectations, aligning teams around shared objectives, and removing barriers to execution.
- Applying strategic insight into customer strategy, competitive dynamics, and operational risks to inform engagement choices and proposal positioning.
- Conducting tailored discovery with multiple customer functions to validate assumptions and uncover operational or strategic drivers, and synthesizing findings into clear guidance.
- Delivering well-structured, customer-ready outputs with verified data, clear assumptions, and sound documentation practices, maintaining strong governance across deliverables.
- Presenting concise, audience-aware narratives that support customer understanding, alignment, and decision-making, including effective communication with executives and cross-functional leaders.
- Learning quickly across diverse customer, industry, and engagement contexts, and applying new tools, processes, and insights with minimal support.
- Possession of a minimum of 10 years of experience in managing large-scale, cross-functional customer engagement projects, including proposal development, with a proven track record of managing complex proposals and stakeholder relationships at an executive level.
- Experience in a major consulting firm or technology vendor in pre-sales or engagement management roles is preferred.
- Ability to manage and coordinate multiple stakeholders, including account executives, sales engineers, finance, and customer teams, to develop strategic value propositions and proposals.
- Proficiency in automating and simplifying proposal and engagement processes through relevant tools is desirable.
Benefits & Perks
Flexible time off
Wellness resources
Company-sponsored team events
Named Fortune's Best Workplaces in Technology
Named Fortune's Best Workplaces in the Bay Area
Certified as a Great Place to Work
Accommodations and accessibility for candidates with disabilities
Inclusive and diverse work environment
Opportunities for growth and development
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