The Solar Field Service Technician is responsible for troubleshooting, repairing, and maintaining residential solar systems, ensuring customer satisfaction and system performance throughout the system's lifespan, while supporting installation and inspection tasks as needed.
Key Responsibilities
Troubleshoot and repair solar systems onsite
Document service visits and complete job closeout reports
Schedule site visits and coordinate with local teams to optimize resolution times
Assist with system closeout and pre-energization tasks to ensure readiness
Provide feedback to improve installation quality and customer experience
Perform site surveys, inspections, and document collection
Deliver quality service and installation work as the primary field representative
Communicate with homeowners regarding arrival times and service updates
Maintain service level agreements for site visits
Perform operational monitoring, site surveys, and field installations
Conduct safety and quality audits, site inspections, and job closeout reviews
Support damage and claims investigations
Requirements
Electrical License only required in MA, a plus elsewhere
At least 3 years of experience installing, repairing, and troubleshooting residential solar storage systems
General knowledge of residential home maintenance and repair, with the ability to go the extra mile in remediating customer issues beyond the scope of solar system maintenance
Must be willing and able to climb ladders, stairs, work on rooftops, and be able to work on your feet for long periods of time
Ability to work in extreme environments such as hot sun, cold, rain, crawl spaces, etc.
Electrical experience is a plus
At least 1 year of experience working at heights including on rooftops, climbing ladders and stairs, and performing repetitive duties such as lifting, bending, and standing for long periods of time
Ability to lift 50 pounds of weight frequently throughout the assigned workday
Ability to safely handle and maintain basic hand and power tools used for installation
Excellent communication skills and a professional demeanor
Attention to detail
Regular, reliable, and predictable attendance
Ability to work well with others in a collaborative team environment
Must have a valid state driver’s license
Must have a clean driving record
Employment is contingent upon the successful completion of a background check
Benefits & Perks
unlimited PTO
medical coverage
dental coverage
vision coverage
paid parental leave
retirement plans
Ready to Apply?
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