The Solar Field Service Technician is responsible for troubleshooting, repairing, and maintaining residential solar systems to ensure optimal performance and customer satisfaction, supporting installation, service, and ongoing system needs throughout the system's lifespan.
Key Responsibilities
Troubleshoot and repair solar systems onsite.
Document service visits and complete job closeout reports.
Schedule site visits with customers and coordinate with field teams.
Provide feedback to improve installation quality and execution.
Assist with project closeout, permitting, and inspections to ensure system readiness.
Perform site surveys, inspections, and document collection.
Deliver quality service and installation work, maintaining safety and quality standards.
Communicate with homeowners regarding visit times and updates.
Maintain service level agreements (SLAs) for site visits.
Support operations through site surveys, monitoring, and field training.
Conduct safety and quality audits, site inspections, and job closeout reviews.
Perform field installations including PV, storage, and structural upgrades.
Investigate damages and claims related to solar systems.
Requirements
Electrical License only required in MA, a plus elsewhere
At least 3 years of installing, repairing, and troubleshooting residential solar storage systems
General knowledge of residential home maintenance and repair, with the ability to go the extra mile in remediating customer issues beyond the scope of solar system maintenance
Must be willing and able to climb ladders, stairs, work on rooftops, and work on your feet for long periods of time
Ability to work in extreme environments such as hot sun, cold, rain, crawl spaces, etc.
Electrical experience is a plus
At least 1 year of experience working at heights including on rooftops, climbing ladders and stairs, and performing repetitive duties such as lifting, bending, and standing for long periods of time
Ability to lift 50 pounds of weight frequently throughout the workday
Ability to safely handle and maintain basic hand and power tools used for installation
Excellent communication skills and a professional demeanor
Attention to detail
Regular, reliable, and predictable attendance
Ability to work well with others in a collaborative team environment
Must have a valid state driver’s license
Must have a clean driving record
Employment is contingent upon the successful completion of a background check
Benefits & Perks
unlimited PTO
medical, dental, and vision coverage
paid parental leave
retirement plans
Ready to Apply?
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