Quality Program Manager, Comfort
Palmetto Clean TechnologyCharlotte, North Carolina
Full Time
Posted March 28, 2026
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Job Description
The Quality Program Manager, Comfort is responsible for developing and managing quality assurance standards and processes across multiple residential energy technologies, ensuring high-quality installations by contractors, and leading a team to support platform expansion and continuous improvement in the home energy sector.
Key Responsibilities
- Develop and maintain quality standards, documentation, and approval requirements for HVAC, geothermal, water heater, and generator installations.
- Build and implement quality review frameworks for new product lines and technologies.
- Lead the QC Technician team, oversee daily review processes, and ensure timely approval and rejection of projects.
- Provide training, onboarding, and ongoing support to contractors to ensure compliance with quality standards.
- Collaborate with product development and cross-functional teams to optimize processes and support platform expansion.
- Monitor and report on quality metrics, project throughput, and contractor performance to identify areas for improvement.
Requirements
- Seven (7) years of experience in a technical or construction-based role with a strong foundation in residential HVAC and or geothermal systems.
- Four (4) years of demonstrated experience developing and operationalizing programs and Standard Operating Procedures (SOPs).
- Demonstrated ability to extend technical expertise across adjacent mechanical or energy system technologies.
- Experience in data analytics and performance reporting.
- Strong collaboration skills with tech enablement teams.
- Exceptional oral and written communication skills with the ability to influence third parties.
- Demonstrated ability to drive product and operations excellence while supporting business growth and commercial objectives.
- Proven ability to operate effectively in a matrixed management environment with multiple stakeholders and reporting relationships.
- Highly organized with a strong attention to detail.
- Bachelor’s degree in Mechanical Engineering, HVAC Engineering, Energy Systems Engineering, Building Services Engineering, or a related field.
- Employment is contingent upon the successful completion of a background check.
Benefits & Perks
unlimited PTO
medical coverage
dental coverage
vision coverage
paid parental leave
retirement plans
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