CX AI Intern
Palmetto Clean TechnologyCharlotte, North Carolina
Internship
Posted March 27, 2026
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Application opens on company website
Job Description
This internship involves supporting the development and optimization of AI-powered customer support systems, analyzing customer data, and collaborating on projects to enhance customer experience within a clean energy company.
Key Responsibilities
- Support the development and optimization of the AI customer support agent, Sunny, including testing conversation flows and reviewing AI resolution data.
- Analyze customer contact data to identify trends, high-volume issues, and opportunities for AI automation.
- Assist in creating and maintaining knowledge base content for AI training.
- Document workflows, standard operating procedures, and process improvements for the customer experience team.
- Collaborate with CX operations, engineering, and product teams on cross-functional projects.
- Contribute to a summer project with defined deliverables and present findings to CX leadership.
Requirements
- Currently enrolled in an undergraduate or graduate program pursuing a degree in Business, Information Systems, Computer Science, Data Analytics, Communications, or a related field
- Genuine curiosity about AI, automation, and how technology can improve customer experience
- Strong written and verbal communication skills, with the ability to explain a complex problem clearly in a Slack message or a slide
- Comfortable working with data, pulling reports, spotting patterns, and drawing conclusions
- Ability to manage multiple workstreams, prioritize effectively, and hit deadlines without heavy hand-holding
- Prior internship, coursework, or project experience in customer experience, operations, product, or AI-adjacent work
- Employment is contingent upon the successful completion of a background check
Benefits & Perks
unlimited PTO
medical coverage
dental coverage
vision coverage
paid parental leave
retirement plans
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