Quality Program Manager, Comfort
Palmetto Clean TechCharlotte, North Carolina
Full Time
Posted March 28, 2026
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Job Description
The Quality Program Manager, Comfort is responsible for developing and managing quality assurance standards and processes across multiple residential energy technologies, ensuring high-quality installations by contractors, leading a team of QC technicians, and collaborating with cross-functional teams to support platform expansion and continuous improvement.
Key Responsibilities
- Develop and maintain quality standards, documentation, and approval requirements for HVAC, geothermal, water heater, and generator installations.
- Build and refine quality review frameworks for new and existing product lines, incorporating lessons learned and industry standards.
- Create and implement Standard Operating Procedures (SOPs) for each technology vertical to ensure consistent program execution.
- Lead the QC Technician team, oversee daily review processes, and allocate workloads across product lines.
- Monitor review queues, ensure timely approvals/rejections, and provide guidance to improve efficiency and contractor experience.
- Conduct onboarding and ongoing training for contractors, supporting their understanding of quality standards and processes.
- Collaborate with product development and cross-functional teams to streamline processes and support platform expansion.
- Track, analyze, and report on quality metrics, milestone completion, and contractor performance to identify trends and areas for improvement.
- Partner with technical teams to identify platform improvements and support the integration of new technologies.
- Evaluate industry trends and code changes to keep quality standards current across all supported product lines.
Requirements
- Seven (7) years of experience in a technical or construction-based role with a strong foundation in residential HVAC and or geothermal systems.
- Four (4) years of demonstrated experience developing and operationalizing programs and Standard Operating Procedures (SOPs).
- Demonstrated ability to extend technical expertise across adjacent mechanical or energy system technologies.
- Experience in data analytics and performance reporting.
- Strong collaboration skills with tech enablement teams.
- Exceptional oral and written communication skills with the ability to influence third parties.
- Demonstrated ability to drive product and operations excellence while supporting business growth and commercial objectives.
- Proven ability to operate effectively in a matrixed management environment with multiple stakeholders and reporting relationships.
- Highly organized with a strong attention to detail.
- Bachelor’s degree in Mechanical Engineering, HVAC Engineering, Energy Systems Engineering, Building Services Engineering, or a related field.
- Employment is contingent upon the successful completion of a background check.
Benefits & Perks
Unlimited PTO
Medical, dental, and vision coverage
Paid parental leave
Retirement plans
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