CX AI Intern
Palmetto Clean TechCharlotte, North Carolina
Internship
Posted March 27, 2026
Apply Now
Application opens on company website
Job Description
This internship offers hands-on experience in customer support automation and AI, focusing on developing and optimizing AI-driven customer service solutions within a clean energy company. The role involves analyzing data, supporting AI tools, and collaborating across teams to enhance customer experience.
Key Responsibilities
- Support the development and optimization of the AI customer support agent, Sunny, including testing conversation flows and reviewing AI resolution data
- Analyze customer contact data to identify trends, high-volume issues, and opportunities for AI automation
- Assist in creating and maintaining knowledge base content for AI training
- Document workflows, SOPs, and process improvements within the CX team
- Collaborate with CX operations, engineering, and product teams on cross-functional projects
- Contribute to a summer project with defined deliverables and present findings to CX leadership
Requirements
- Currently enrolled in an undergraduate or graduate program pursuing a degree in Business, Information Systems, Computer Science, Data Analytics, Communications, or a related field
- Genuine curiosity about AI, automation, and how technology can improve customer experience
- Strong written and verbal communication skills, with the ability to explain a complex problem clearly in a Slack message or a slide
- Comfortable working with data, pulling reports, spotting patterns, and drawing conclusions
- Ability to manage multiple workstreams, prioritize effectively, and hit deadlines without heavy hand-holding
- Prior internship, coursework, or project experience in customer experience (CX), operations, product, or AI-adjacent work
- Employment is contingent upon the successful completion of a background check
Benefits & Perks
unlimited PTO
medical coverage
dental coverage
vision coverage
paid parental leave
retirement plans
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