Service Coordinator lll
Palmetto Clean TechRemote
Full Time
Posted April 13, 2026
Solar Energy
Remote
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Job Description
The Service Coordinator III manages post-installation service requests for residential solar assets, coordinating site visits, ensuring timely resolution, and maintaining high customer satisfaction through effective communication and resource management.
Key Responsibilities
- Manage post-PTO service requests requiring site visits from intake through scheduling and execution readiness.
- Coordinate between customers, service partners, and internal teams to ensure timely resolution and accurate scoping of service needs.
- Define, validate, and communicate scopes of work for internal and external service providers prior to dispatch.
- Select appropriate service resources based on scope, location, cost, and partner performance to optimize efficiency and quality.
- Monitor and manage service queues and case pipelines within CRM systems, ensuring data accuracy and adherence to timelines.
- Maintain proactive communication with customers regarding scheduling, delays, and next steps to ensure high-quality service experience.
- Review and approve partner quotes and invoices, ensuring alignment with scope and cost expectations.
- Follow up on open or delayed work orders, escalating risks to timelines, quality, or customer satisfaction as needed.
- Collaborate with internal teams to resolve blockers and ensure successful job execution.
- Support partner performance management through feedback, issue identification, and contributing to partner reviews.
Requirements
- Bachelor's degree (BS or BA) is preferred.
- At least 2 years of experience in a service coordination, operations, or customer support role in a high-volume environment.
- Strong organizational and time management skills, with the ability to manage multiple service requests simultaneously.
- Ability to make decisions under ambiguity, balancing speed, cost, and customer impact.
- Customer-first mindset with strong written and verbal communication skills.
- Experience working with CRM or service management platforms, with Salesforce preferred.
- Attention to detail, particularly in scope validation, scheduling accuracy, and cost control.
- Ability to work cross-functionally and manage multiple stakeholders, including external service partners.
- Proactive, resourceful, and comfortable operating in a fast-paced, evolving environment.
- Employment is contingent upon the successful completion of a background check.
Benefits & Perks
unlimited PTO
medical coverage
dental coverage
vision coverage
paid parental leave
retirement plans
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