Job Description
The Manager, Field Service Operations oversees the performance and quality of solar service subcontractors, managing a team of technicians and dispatchers to ensure efficient, cost-effective, and high-quality service delivery across the company's solar and energy storage portfolio.
Key Responsibilities
- Drive, measure, and own the operational outcomes of the Field Service Partner (FSP) network
- Ensure FSPs deliver services that meet standards for speed, cost efficiency, and quality
- Manage an outsourced fulfillment model to maintain parity with internal field teams
- Lead a team of dispatchers and technicians overseeing solar service subcontractors nationwide
- Oversee office space, warehouse operations, and inventory maintenance
Requirements
- Experience in managing field service operations, including overseeing a team of dispatchers and technicians responsible for solar service subcontractors across the country.
- Ability to drive, measure, and own the operational outcomes of a Field Service Partner (FSP) network to meet strict standards for speed, cost efficiency, and quality across the solar Operations & Maintenance (O M) portfolio.
- Experience managing an outsourced fulfillment model to maintain parity with internal field teams.
- Oversight of office space, warehouse, and inventory maintenance related to field service operations.
- In-office presence required with some flexibility for a hybrid working schedule.
Benefits & Perks
Hybrid working schedule with some flexibility
Oversight of office space and warehouse
Inventory maintenance responsibilities
Equal employment opportunity and diversity-focused workplace
Reasonable accommodations for individuals with disabilities
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