Senior Client Onboarding Executive
Octopus EnergyLondon, United Kingdom
Full Time
Posted October 30, 2025
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Job Description
The Senior Client Onboarding Executive is responsible for delivering a seamless end-to-end onboarding experience for new clients, acting as a subject matter expert on systems and processes, and supporting the deployment and configuration of solutions in collaboration with multiple departments.
Key Responsibilities
- Deliver end-to-end implementation and onboarding experience for new clients
- Act as a subject matter expert on customer needs and systems
- Deploy and configure new ways of working, systems, and process solutions in collaboration with multiple departments
- Support scheme setup and client-facing launch activities
- Establish a deep understanding of client requirements and act as the primary post-sale contact
- Advise internal teams on best practices for onboarding and implementation
Requirements
- Experience in delivering end-to-end implementation and onboarding processes for new clients, with the ability to act as a subject matter expert on customers and systems.
- Ability to deploy and configure new ways of working, systems, and process solutions in partnership with multiple departments to support implementation of scheme set ups and client-facing launches.
- Experience supporting post-sale client relationships as the primary contact, establishing a deep understanding of client requirements.
- Ability to support and advise the Onboarding Team, Business Development, and Account Management Teams on best practices.
- Proven experience in managing client onboarding projects in a fast-paced environment, ensuring a seamless customer experience.
- Strong communication skills to act as the primary post-sale contact and effectively liaise with clients and internal teams.
- Demonstrated ability to understand and interpret client requirements and translate them into actionable onboarding steps.
- Experience working within a customer-focused environment, preferably in the electric vehicle or energy sectors (preferred but not explicitly mandatory).
- Educational background or professional experience relevant to client onboarding, systems deployment, or project management (specific education requirements not explicitly stated but implied).
Benefits & Perks
Compensation/salary range not specified
Work schedule not specified
Work environment perks not specified
Support for accommodations and preferences during the interview process
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