Customer Service Advisor - Energy (Leicester)
Octopus EnergyLeicester, United Kingdom
Full Time
Posted December 29, 2025
$25k - $25k
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Application opens on company website
Job Description
A customer service advisor role focused on engaging in meaningful conversations, problem-solving, and making a positive impact in the energy industry, with a dynamic and supportive team environment in Leicester.
Key Responsibilities
- Engage in real conversations with customers to understand their energy-related needs and issues
- Solve customer problems related to energy services effectively and efficiently
- Participate in activities such as group exercises, role plays, and interviews to demonstrate company culture and work expectations
Requirements
- Ability to engage in real conversations, problem-solving, and make a real impact in customer interactions.
- Willingness to work in a fast-paced environment where things change frequently and new challenges are introduced regularly.
- Ability to thrive in a team of curious, driven, and passionate colleagues with no egos or corporate nonsense.
- Availability to start immediately.
- Full-time availability to work the specified hours.
- Ability to participate in multiple stages of the interview process, including a first stage interview (either live or recorded responses), a prep call with the Talent Team, and a Discovery Day involving group exercises, role plays, and one-on-one interviews.
- Willingness to communicate and ask questions throughout the recruitment process, including reaching out via email if needed.
- Ability to adapt to and potentially require accommodations or preferences during the interview process, with communication to the employer about such needs.
Benefits & Perks
Salary: 24,600
Full-time work schedule
EV salary sacrifice scheme
Cycle-to-work scheme
Share options (own a little piece of the pie)
Fully stocked kitchens
Snacks
Fuel happiness initiatives
Weekly Family Dinner catch-ups
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