Client Onboarding & Project Manager
Octopus EnergyLondon, United Kingdom
Full Time
Posted October 30, 2025
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Job Description
The Senior Client Onboarding Executive is responsible for delivering a seamless end-to-end onboarding experience for new clients, acting as a subject matter expert on systems and processes, and collaborating with multiple departments to support implementation and client launches.
Key Responsibilities
- Deliver end-to-end implementation and onboarding experience for new clients
- Act as a subject matter expert on customer systems and requirements
- Deploy and configure new systems, processes, and ways of working in collaboration with multiple departments
- Support scheme setup and client-facing launch activities
- Establish a deep understanding of client requirements and serve as the primary post-sale contact
- Advise internal teams on best practices for onboarding and implementation
Requirements
- Up to 5 years of experience in project management or a related client onboarding role.
- Strong background in project management, including deploying and configuring systems, processes, and ways of working.
- Ability to act as a subject matter expert on customers and systems involved in client onboarding.
- Experience supporting the implementation of scheme set ups and client-facing launches.
- Capability to establish a deep understanding of client requirements and advise internal teams on best practices.
- Excellent communication skills to serve as the primary post-sale contact for clients.
- Ability to support multiple departments in deploying and configuring new systems and process solutions.
- Experience in delivering end-to-end implementation and onboarding experiences for new clients.
Benefits & Perks
Compensation/salary range not specified
Work schedule not specified
Work environment perks not specified
Flexible interview accommodations available
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