Onboarding Success Manager
Metergy SolutionsToronto, Ontario
Full Time
Posted February 13, 2026
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Job Description
The Onboarding Success Manager is responsible for ensuring a smooth onboarding process for clients by collaborating with internal teams and clients, managing key performance indicators, and fostering strong relationships to support the company's growth and service excellence.
Key Responsibilities
- Ensure seamless service commencement for onboarding clients
- Collaborate with clients and internal teams to facilitate onboarding processes
- Advance key performance indicators, particularly Metergy’s Onboarding Score
- Manage and coordinate project activities related to client onboarding
- Build and maintain strong B2B relationships with clients
Requirements
- Strong collaborative approach with clients and internal teams to ensure seamless service commencement for onboarding clients.
- Ability to advance key performance indicators, particularly Metergy’s Onboarding Score.
- Critical thinking abilities to analyze and resolve issues independently and as part of a team.
- Capacity to work independently and with a team to achieve role objectives.
- Ability to forge strong B2B relationships with clients and partners.
- Strong project management skills to oversee onboarding processes and related activities.
Benefits & Perks
Excellent health coverage and life insurance benefits with no waiting period
Company-paid Long-Term Disability and Basic Life Coverage
Flexible Spending Account (FSA) options
401K plan with immediate company match
Generous Paid Time Off Plan plus 10 paid holidays
Summer hours to enjoy the weather
Regular social events such as happy hours and summer holiday parties
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