Customer Care Representative (6 months+)
Metergy SolutionsToronto, Ontario
Full Time
Posted March 11, 2026
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Job Description
The Customer Care Representative is responsible for resolving complex billing issues, handling customer escalations, and addressing non-routine service challenges through advanced analysis and deep system knowledge, while contributing to process improvements and supporting operational excellence.
Key Responsibilities
- Resolve complex billing issues and customer escalations
- Address non-routine service challenges using advanced analysis and system knowledge
- Contribute to continuous improvement, knowledge sharing, and process optimization
- Support operational excellence and team capability building
Requirements
- The candidate must have experience serving as a Customer Care Representative or in a similar role responsible for resolving complex billing issues, customer escalations, and non-routine service challenges.
- The candidate must demonstrate strong critical thinking skills, exceptional attention to detail, and leadership behaviors without direct authority.
- The candidate must possess advanced analysis skills, sound judgment, and deep system knowledge relevant to billing and customer service processes.
- The candidate must be an experienced professional with the ability to contribute to continuous improvement, knowledge sharing, and process optimization.
- The role requires on-site work with an opportunity to transition to a hybrid work model in the future.
- The candidate must have the ability to handle complex billing issues and customer escalations effectively.
Benefits & Perks
On-site work with an opportunity to go hybrid in the future
Work environment that is respectful, inclusive, and high-performing
Recognition as a Great Place to Work for two consecutive years
Supportive and inspiring workplace culture that values and champions employees
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