Customer Care Representative (6 months+)
Metergy SolutionsToronto, Ontario
Full Time
Posted January 28, 2026
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Job Description
The Customer Care Representative is responsible for resolving complex billing issues, handling customer escalations, and addressing non-routine service challenges through advanced analysis and system knowledge, while contributing to process improvements and team support.
Key Responsibilities
- Resolve complex billing issues and customer escalations
- Handle non-routine service challenges requiring advanced analysis and system knowledge
- Contribute to continuous improvement, knowledge sharing, and process optimization
Requirements
- Serve as a recognized subject matter expert responsible for resolving complex billing issues, customer escalations, and non routine service challenges requiring advanced analysis, sound judgment, and deep system knowledge.
- Demonstrate strong critical thinking, exceptional attention to detail, and leadership behaviors without direct authority.
- Contribute to continuous improvement, knowledge sharing, and process optimization to support operational excellence and team capability building.
- This role is on-site with an opportunity to go hybrid in the future.
Benefits & Perks
On-site work with an opportunity to go hybrid in the future
Work environment that is respectful, inclusive, and high-performing
Recognition as a Great Place to Work for two consecutive years
Support for continuous improvement, knowledge sharing, and process optimization
Accommodation for applicants with disabilities during recruitment
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