Customer Care Representative (6 months+)
Metergy SolutionsToronto, Ontario
Full Time
Posted March 11, 2026
~105 people viewed this recently
Apply Now
Application opens on company website
Job Description
The Customer Care Representative is responsible for resolving complex billing issues, handling customer escalations, and addressing non-routine service challenges through advanced analysis and deep system knowledge, while contributing to process improvements and supporting operational excellence.
Key Responsibilities
- Resolve complex billing issues and customer escalations
- Address non-routine service challenges using advanced analysis and system knowledge
- Contribute to continuous improvement, knowledge sharing, and process optimization
- Support operational excellence and team capability building
Requirements
- The candidate must have experience serving as a Customer Care Representative or in a similar role responsible for resolving complex billing issues, customer escalations, and non-routine service challenges.
- The candidate must demonstrate strong critical thinking skills, exceptional attention to detail, and leadership behaviors without direct authority.
- The candidate must possess advanced analysis skills, sound judgment, and deep system knowledge relevant to billing and customer service processes.
- The candidate must be an experienced professional with the ability to contribute to continuous improvement, knowledge sharing, and process optimization.
- The role requires on-site work with an opportunity to transition to a hybrid work model in the future.
- The candidate must have the ability to handle complex billing issues and customer escalations effectively.
Benefits & Perks
On-site work with an opportunity to go hybrid in the future
Work environment that is respectful, inclusive, and high-performing
Recognition as a Great Place to Work for two consecutive years
Supportive and inspiring workplace culture that values and champions employees
Ready to Apply?
Join Metergy Solutions and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More at Metergy Solutions
More jobs at Metergy Solutions
Senior Manager, Cloud Security, Compliance and Governance
Metergy Solutions
Toronto
Full Time
6d
Senior Infrastructure Platform & Innovation Engineer
Metergy Solutions
Toronto
Full Time
6d
Assistant Manager, Utility Meter Reading
Metergy Solutions
Philadelphia
Full Time
6d
More jobs in Toronto, Ontario
Senior Engineering Manager, Core
Affinity
Toronto
Full Time
5d
$196k-245k
Senior AI Engineer, AI Platform
Affinity
Toronto
Full Time
Mar 14
$160k-220k
2027 Bachelor s Master s graduates Cyber and Forensic Technology Consulting Analyst Associate Intern Summer 2026
Charles River Associates
Toronto
Internship
6d