Client Success Specialist
Metergy SolutionsToronto, Ontario
Full Time
Posted March 4, 2026
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Job Description
The Client Success Specialist is responsible for maintaining strong relationships with clients by promptly addressing inquiries and requests, with opportunities for growth into management roles within the company.
Key Responsibilities
- Maintain strong ongoing relationships with clients
- Respond promptly and thoughtfully to client inquiries and requests
- Support client onboarding and ongoing account management
- Assist in resolving client issues and ensuring customer satisfaction
- Contribute to the growth and development of client success strategies
Requirements
- Ability to quickly and thoughtfully respond to client inquiries, requests, and tasks as part of maintaining strong ongoing client relationships.
- Experience in a client-facing role involving communication, relationship management, or customer service.
- Strong interpersonal and communication skills to effectively interact with clients and team members.
- Ability to grow within the role leading to opportunities in Client Success Management or similar positions.
- Experience or familiarity with utility billing, energy management, or related industries is preferred but not explicitly mandatory.
- Willingness to participate in a recruitment process that includes accommodation for applicants with disabilities, indicating compliance with accessibility standards.
Benefits & Perks
Fully company covered health and dental benefits from day 1
Company funded Health Spending Account
Plan for retirement with Deferred Profit Sharing Plan (DPSP) and RRSP Matching
Paid personal and sick days on top of vacation
Summer hours to enjoy the weather
Company sponsored social events
Discretionary bonus
Additional benefits as part of total rewards program
Support for continuous learning
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