TechOps Lead

Kraken

Melbourne, Australia

Full Time

Posted February 6, 2026

Not Specified

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Job Description

The TechOps Lead at Kraken is responsible for managing and scaling the regional TechOps function in the APAC region, providing technical support, leading projects, and driving operational excellence to support the company's growth and innovation in sustainable energy technology.

Key Responsibilities

Oversee the end-to-end delivery of TechOps services in the APAC region.
Manage and prioritize daily support, projects, and proactive improvements.
Lead, mentor, and develop the TechOps team members.
Provide hands-on technical support across the business at various levels.
Collaborate with security teams to balance security, productivity, and user experience.
Manage incident response, communication, and follow-up processes regionally.
Coordinate and deliver complex technical projects involving multiple stakeholders and regions.
Define and establish regional processes while aligning with global standards.
Drive operational maturity, service management, and capacity planning.
Challenge and manage vendors and partners related to identity, networking, SaaS, and infrastructure.
Ensure security, compliance, and service quality standards are maintained.

Requirements

Significant people leadership experience, including managing and mentoring team members.
Experience in scaling teams and services over time to support organizational growth.
Proven service management skills, including capacity planning and operational maturity development.
Experience managing support pipelines, projects, and assignments within a technical support environment.
Ability to build regional processes while balancing global standards and requirements.
Experience working with internal and external stakeholders and vendors to deliver technical solutions.
Strong technical depth across areas such as identity management, Mobile Device Management (MDM), networking, office infrastructure, and SaaS solutions.
Confidence to challenge partners and vendors when needed to ensure quality and security standards.
Experience owning incident management, security, and compliance considerations within a technical support or operations context.
Experience overseeing contract and service quality management.
Ability to operate with a high degree of autonomy while remaining aligned with global TechOps leadership.
Excellent leadership skills with the ability to define, develop, and maintain a high-performing TechOps team.
Hands-on technical support experience across 1st, 2nd, and 3rd line support levels.
Experience managing and delivering complex technical projects involving multiple stakeholders and teams across different time zones.
Ability to coordinate and deliver projects such as identity provider rollouts, MDM migrations, device trust and compliance solutions, office infrastructure upgrades, and SaaS migrations.
Experience in incident management, including managing incident communications and follow-ups across regions.
Ability to provide clear direction, guidance, and accountability through effective performance management.
Comfortable adjusting to different regional needs and cultural requirements, particularly in APAC regions such as Melbourne and Japan.
Educational background or equivalent experience in a relevant technical or leadership field.