Job Description
A Customer Service Specialist role focused on supporting vulnerable customers, involving engaging with clients, addressing their needs, and ensuring a positive experience within a flexible, environmentally-driven energy company based in Melbourne.
Key Responsibilities
- Assist vulnerable customers with their inquiries and support needs
- Provide excellent customer service through various communication channels
- Support customers in understanding and managing their energy usage and billing
- Maintain accurate records of customer interactions and issues
- Collaborate with team members to resolve customer concerns effectively
Requirements
- Candidates must be based in Australia, preferably Melbourne, and have full working rights to apply.
- The role requires working 23-32 hours per week with flexibility to work from home and in the Melbourne office.
- Experience in customer service or a similar role is implied as necessary for the Customer Service Specialist position, although specific years of experience are not explicitly stated.
- Ability to communicate effectively with customers, including vulnerable customers, in a professional and supportive manner.
- Willingness to participate in a multi-stage hiring process including a screening call, a take-home case study, and a panel interview with the Customer Operations Lead and a Senior Customer Operations Manager.
Benefits & Perks
Flexible work-from-home culture
Part-time work schedule (23-32 hours per week)
Melbourne-based work location with flexibility between office and WFH
Ready to Apply?
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