Director, Customer Success

Kraken

Tokyo, Japan

Full Time

Posted May 11, 2026

Smart Grid Technology

~99 people viewed this recently

Apply Now

Application opens on company website

Job Description

The Director of Customer Success in Japan will lead strategic client relationships, build the regional Customer Success team, and drive long-term partnerships with utilities to support Kraken's growth and expansion in the energy technology sector.

Key Responsibilities

Lead and manage Kraken's strategic client relationships in Japan.
Build and shape the Customer Success presence and model in the Japanese region.
Operate as a Client Partner for key accounts to ensure successful client outcomes.
Establish long-term trusted partnerships with utilities and other clients in Japan.
Expand Kraken's presence and adapt the Customer Success approach to local market dynamics.

Requirements

Experience in leading strategic client relationships and building long-term client partnerships, preferably within the energy or technology sectors.
Proven ability to operate as a Client Partner for key accounts and as a regional leader for Customer Success in Japan.
Ability to build and shape a Customer Success presence in a new regional market, specifically in Japan.
Experience in expanding a company's presence and establishing a Customer Success model in a new region.
Strong understanding of local market dynamics in Japan and the ability to adapt client relationship strategies accordingly.
Excellent communication and interpersonal skills to develop trusted client relationships and deliver successful client outcomes.
Ability to operate at the intersection of technology, transformation, and client partnership development.
Reporting line will be to the Director, Customer Success, APAC, with a close working relationship with the Global VP Customer Success, indicating experience in cross-regional collaboration.
Experience working in or with utilities or energy companies is preferred, given the focus on building long-term partnerships with utilities.
Demonstrated leadership skills to lead and shape a regional Customer Success team or presence.
Ability to influence and collaborate with internal teams and external clients at senior levels.
Fluency in Japanese and English languages to effectively communicate with clients and internal teams in Japan and globally.
Legal eligibility to work in Japan, with no mention of specific visa or work authorization requirements but implied by the regional focus.
Commitment to diversity and inclusion principles, as the role involves working in a culturally diverse environment and aligning with company values.
Willingness to travel within Japan and potentially internationally, depending on client and company needs (physical demands implied by client relationship management).