Job Description
The Technical Account Manager will lead strategic technical relationships with energy clients, driving technical engagement, value realization, and strategic alignment to support the company's mission of creating a sustainable, AI-driven energy management platform.
Key Responsibilities
- Lead strategic technical relationships with utility and energy clients
- Drive deep technical engagement, value realization, and strategic alignment across accounts
- Act as a liaison, advocate, and manage the day-to-day technical experience for clients
Requirements
- Lead strategic technical relationships with some of Kraken’s largest utility and energy clients, demonstrating the ability to manage high-impact, complex accounts.
- Work with the Client Partner and Client Engineering teams to drive deep technical engagement, value realization, and strategic alignment across assigned accounts.
- Possess strong knowledge and experience in enterprise architecture, technical guiding, and driving value realization within energy management systems.
- Have experience in managing or supporting technical experience, acting as a liaison, and advocating for clients in technical matters.
- Demonstrate the ability to build and maintain executive-level technical relationships with clients.
- Have a comprehensive understanding of energy management platforms, including Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, and how these systems integrate within energy utilities.
- Possess relevant education or equivalent experience in a technical field related to energy, software engineering, or information technology.
- Have a proven track record of working in roles that require strategic technical engagement, preferably within the energy or utility sectors.
- Be able to communicate complex technical concepts clearly and effectively to clients and internal teams.
- Be capable of working collaboratively with cross-functional teams including Client Partner and Client Engineering to achieve strategic goals.
- Have the ability to understand and align with clients’ technical and business needs to ensure successful implementation and adoption of energy management solutions.
Benefits & Perks
Compensation/salary range not specified
Work schedule not specified
Work environment perks: certified Great Place to Work in multiple countries, one of the Best Workplaces on Glassdoor in the UK with a score of 4.7
Inclusive and accommodating interview process upon request
Equal opportunity employer with non-discrimination policies
Ready to Apply?
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