Job Description
The Senior Client Success Engineer is responsible for managing client queries, diagnosing issues within applications, and collaborating with development teams to deliver value and support the company's mission of creating a sustainable energy system.
Key Responsibilities
- Manage and respond to client queries through case management.
- Deep dive into applications to diagnose and troubleshoot issues.
- Perform root cause analysis to identify underlying problems.
- Collaborate with development teams to address client requests and issues.
- Deliver value to clients by answering questions and resolving problems.
Requirements
- Experience in case management of client queries and deep diving into applications to diagnose issues.
- Ability to perform root cause analysis to identify underlying problems affecting clients.
- Strong technical skills and the ability to quickly learn and adapt to new technologies.
- Excellent problem-solving skills with a focus on delivering value to clients.
- People-oriented with the ability to collaborate effectively within a community-based environment.
- Responsibility for managing client requests and questions related to the company's applications.
Benefits & Perks
Competitive salary range (not specified)
Work environment with a focus on collaboration and community
Recognition as a Great Place to Work in multiple countries (France, Germany, Spain, Japan, Australia)
High employee satisfaction score (4.7 on Glassdoor in the UK)
Tools and environment provided to unleash potential
Accommodation and interview process customization upon request
Ready to Apply?
Join Kraken and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More at Kraken
More jobs at Kraken
Head of Financial Systems
Kraken
NEW
London
Full Time
13h
Senior Legal Counsel, Artificial Intelligence & Data
Kraken
NEW
London
Full Time
13h
Senior Client Delivery Lead - Pre-Pay (Energy/Utilities)
Kraken
NEW
London
Full Time
13h
More jobs in Location not specified
Senior Field Marketing Manager - Public Sector
Celonis
New York
Full Time
Dec 17
$125k-145k
Lead Consultant
Celonis
New York
Full Time
Jan 2
$156k-174k
Senior Field Marketing Manager - Public Sector
Celonis
New York
Full Time
Dec 19
$125k-145k