Job Description
A Senior Client Delivery Lead responsible for managing and prioritizing product roadmaps, collaborating with clients and internal teams to deliver innovative energy management solutions, and improving customer experiences through technology and process enhancements.
Key Responsibilities
- Create, manage, and prioritize the operations product roadmap in collaboration with Kraken and client teams.
- Work in partnership with technology and operational teams to understand, identify, and refine solutions for complex problems.
- Leverage technology, people, and processes to innovate and improve client products and services.
- Coordinate across multiple customer journeys and end users to deliver the product roadmap.
- Bring together the right stakeholders to ensure successful delivery of product initiatives.
Requirements
- Experience in creating, managing, and prioritising an operations product roadmap to ensure clarity and understanding with both the company and client business.
- Ability to work in partnership with technology and operational teams at Kraken as well as the client to deliver solutions.
- Deep understanding of how Kraken works, including the ability to identify problems and refine solutions to leverage existing and new capabilities.
- Proven experience in bringing technology, people, and processes together to innovate improvements for clients.
- Experience dealing with complexity across multiple customer journeys involving a variety of customer types and end users.
- Hands-on experience as a Client Delivery Lead or similar role, capable of working as an individual contributor.
- Ability to build capability across the business with Kraken and third-party partners as the company continues to grow.
- Strong problem-solving skills to solve complex problems with great products.
- Excellent collaboration skills to bring all the right people together to deliver the product roadmap.
Benefits & Perks
Compensation/salary range not specified
Work schedule not specified
Work environment perks: Certified Great Place to Work in France, Germany, Spain, Japan, and Australia; one of the Best Workplaces on Glassdoor in the UK with a score of 4.7
Additional benefits: Commitment to diversity and inclusion, accommodations for specific needs, tools and environment to support potential, policies on data privacy and rights
Ready to Apply?
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