Job Description
The Senior Client Partner at Kraken is responsible for leading strategic relationships with major utility and energy clients, ensuring value realization, managing escalations, and driving growth through high-level engagement and account management in the energy technology sector.
Key Responsibilities
- Lead strategic relationships with utility and energy clients, engaging with C-level stakeholders and all client levels to ensure delivery, satisfaction, and trust.
- Ensure clients realize full value from products and operating models by connecting technology, cultural transformation, and client needs.
- Manage critical client escalations by collaborating with technical teams to resolve issues and maintain strong relationships.
- Manage commercial relationships, drive new business development, and identify early-stage growth opportunities within the client portfolio.
Requirements
- Experience serving as a senior strategic partner to C-level stakeholders and working across all levels of complex, dynamic clients, with the ability to dive into details and work hands-on in day-to-day engagement.
- Proven ability to maintain strong, proactive engagement with clients to ensure delivery, satisfaction, and trust.
- Experience ensuring clients get full value from products and operating models, and connecting technology, cultural transformation approaches, and client needs.
- Experience managing client escalations for critical issues, partnering closely with Technical Account Managers and Support to drive resolution and protect relationships.
- Ability to manage commercial relationships and deliver on new business development and revenue targets.
- Experience identifying and shaping early-stage growth opportunities across a client portfolio.
- Educational background or professional experience relevant to client management, technology, or energy sectors (implied, as the role involves technical and strategic client engagement).
Benefits & Perks
Compensation/salary range not specified
Work schedule not specified
Work environment perks include being a certified Great Place to Work in France, Germany, Spain, Japan, and Australia, and recognized as one of the Best Workplaces on Glassdoor in the UK with a score of 4.7
Inclusive and accommodating interview process upon request
Equal opportunity employer with non-discrimination policies
Ready to Apply?
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