Job Description
The Lead Customer Success Manager at Amperity is responsible for guiding enterprise clients through their engagement lifecycle, driving platform adoption, ensuring customer satisfaction, and identifying growth opportunities by collaborating with cross-functional teams and leveraging AI-driven insights.
Key Responsibilities
- Guide customers through the entire lifecycle to ensure platform adoption and value realization
- Develop and communicate customer value roadmaps, milestones, and progress updates
- Collaborate with cross-functional teams to support customer success activities and solutioning
- Conduct and support business reviews, including Monthly Business Reviews (MBRs) and Executive Business Reviews (EBRs)
- Build and maintain strong relationships with key customer stakeholders and facilitate value unlocks
- Identify opportunities for upselling, cross-selling, and new use cases in collaboration with sales teams
- Surface and address customer challenges, adoption blockers, and competitive threats
- Engage with prospects and customers to set expectations and ensure smooth transitions and onboarding
Requirements
- Minimum of 12 years in an enterprise customer success, consulting, or digital transformation role.
- Strong preference for a background in at least one of the following areas: Data infrastructure or analytics, Consumer brands, Personalization, paid media, lifecycle marketing, etc.
- Proven track record of supporting large organizations, including Fortune 100 companies.
- Demonstrated ability to influence decision-makers through informed, enthusiastic advocacy for a course of action that aligns with customer goals.
- A strategic mindset with a passion for consultative roles and providing tailored solutions to meet customer needs.
- Ability to thrive in ambiguous environments, identify problems, and drive clarity toward successful outcomes.
- Exceptional presentation and storytelling skills with the ability to explain complex concepts simply.
- Collaborative team player with a strong ability to rally and work cross-functionally with internal teams.
- Practitioner-level knowledge of martech tools, landscape, and workflows.
- Fosters an AI-curious mindset and demonstrates proficiency in leveraging generative AI for customer-facing materials such as executive summaries and value proposals, while upholding ethical and data privacy standards.
- Location requirement: New York, NY, with a hybrid work model including three days in the office each week.
Benefits & Perks
Compensation/salary range: 144,000-200,000 USD base salary
Work schedule: Hybrid work model with three days in the office each week
Work environment perks: Employee healthcare coverage, transportation subsidies, snacks, in-person and remote events and activities, self-managed PTO, flexible work arrangements
Additional benefits: Stock options, cash incentives, inclusive environment, opportunities for professional growth and development
Ready to Apply?
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