Job Description
The Client Delivery Lead is responsible for managing technology migration projects and long-term technology requirements within the energy sector, working closely with clients and internal teams to deliver innovative solutions that support sustainable energy systems and improve customer experiences.
Key Responsibilities
- Manage technology domains such as billing, finance, and communications for client projects.
- Support client migration onto the Kraken platform or manage long-term technology requirements.
- Collaborate with Kraken's technology and operational teams and the client to deliver project results.
- Understand Kraken's systems, identify client problems or requests, and refine solutions to leverage capabilities.
- Integrate technology, people, and processes to develop improvements for clients.
- Assist clients in adapting to Kraken’s ways of working and development style.
- Work closely with product managers and developers to communicate development needs and serve as a client liaison.
Requirements
- Experience in client delivery within the energy utilities sector, specifically supporting technology transformation journeys and long-term migration projects.
- Ability to manage a technology domain related to billing, finance, and communications for client projects, either migrating onto the Kraken platform or managing long-term technology requirements.
- Strong understanding of how Kraken's platform works, including the ability to understand client problems or requests and refine solutions to leverage existing and new capabilities.
- Experience working in partnership with technology and operational teams at Kraken as well as with clients to deliver results aligned with project or business needs.
- Ability to bring together technology, people, and processes to innovate improvements for clients.
- Experience supporting clients in adapting to ways of working that are aligned with Kraken’s development style.
- Ability to work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.
- Proven experience in managing long-term technology projects or migrations in the energy or utilities sector.
- Excellent communication skills to collaborate effectively with internal teams and clients.
- Understanding of energy management systems, customer information systems (CIS), billing, meter data management, CRM, or similar platforms is preferred but not explicitly mandatory.
- Physical and mental capacity to manage complex projects and coordinate multiple stakeholders, although specific physical demands are not detailed.
- Commitment to equal opportunity employment and an inclusive work environment, with a willingness to support accommodations if needed.
Benefits & Perks
Compensation/salary range not specified
Work schedule not specified
Work environment perks not specified
Support for adapting to ways of working aligned with Kraken's development style
Potential accommodations for specific needs during the interview process
Ready to Apply?
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