Job Description
The Senior Client Implementation Lead is responsible for leading operational transformation projects, designing and delivering cultural change programs, and collaborating with technology and client teams to facilitate energy industry innovations and sustainable energy solutions.
Key Responsibilities
- Lead overall projects on operational model and cultural change programs for clients
- Design and execute cultural transformation initiatives, including leadership development and coaching
- Collaborate with internal teams and clients to develop deployment plans, timelines, and resource allocation
- Track project progress, escalate issues, and resolve blockers
- Deliver coaching sessions and workshops for training and leadership development
- Identify client needs through operational analysis and translate findings into actionable programs
- Partner with the Kraken Transformation Director to guide clients through Kraken platform transformation
- Support clients through change management with patience and flexibility
Requirements
- Experience in leading overall projects on both the operating model (how things are organised and get done) and the operating environment with direct responsibility for coordinating, managing, building, and delivering cultural change programmes alongside clients.
- Ability to work in partnership with technology teams, Product Managers, and client teams to deliver operational transformation and cultural programmes.
- Proven track record of designing and executing cultural transformation programmes, including leadership development and coaching.
- Experience in creating plans, timelines, and allocating resources required for successful deployment of projects.
- Ability to keep track of project progress, escalate issues, and resolve blockers as they arise.
- Experience in coaching and delivering workshops for training groups and leadership development.
- Ability to identify needs-based operational analysis with clients and translate this into actionable programmes.
- Willingness to travel as the role involves working with clients in different locations globally.
- Comfortable working dynamically in a fast-growing, rapidly expanding environment where roles may take different shapes throughout the week.
- Ability to work independently with minimal supervision and as part of a team to deliver projects.
- Effective time management skills, including planning, prioritising tasks, and managing client expectations.
- Excellent communication skills, including the ability to communicate the Kraken way of thinking, lead meetings, and drive development strategies.
- Ability to build supporting slides, Gantt charts, and flow diagrams to aid project planning and communication.
- Patience and flexibility to support clients through significant change, including explaining concepts repeatedly and adapting programmes to specific needs.
- Self-starter attitude with curiosity and initiative, enjoying self-learning and trying new approaches.
- Strong influencing and interpersonal skills to effectively communicate and build rapport with clients and internal teams.
Benefits & Perks
Competitive salary and compensation
Work in a dynamic, fast-growing global company
Opportunities for travel
Flexible work environment with autonomy and trust
Support for professional development through coaching and workshops
Workplace recognition as a Great Place to Work in multiple countries
Inclusive and empathetic company culture
Potential for career growth in a rapidly expanding industry
Ready to Apply?
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