Job Description
The Senior Client Implementation Lead is responsible for leading operational transformation projects, designing and delivering cultural change programs, and collaborating with technology and client teams to drive business innovation within the energy sector.
Key Responsibilities
- Lead overall projects on operating model and cultural change programs for clients.
- Collaborate with technology teams, product managers, and client teams to develop and deliver cultural transformation initiatives.
- Design and execute cultural programs, including leadership development and coaching.
- Create plans, timelines, and allocate resources for successful deployment of transformation projects.
- Track project progress, escalate issues, and resolve blockers.
- Deliver coaching sessions and workshops for training groups and leadership development.
- Identify client needs through operational analysis and translate findings into actionable programs.
- Support clients through significant change with patience and flexibility.
- Work closely with the Kraken Tech team to mentor clients during operational transformation.
Requirements
- Experience in leading overall projects on both the operating model (how things are organised and get done) and the operating environment with direct responsibility for coordinating, managing, building, and delivering cultural change programmes alongside clients.
- Ability to work in partnership with technology teams, Product Managers, and client teams to deliver operational transformation and cultural programmes.
- Proven track record of designing and executing cultural transformation programmes, including leadership development and coaching.
- Experience in creating plans, timelines, and resource management for successful deployment of projects.
- Ability to keep track of project progress, escalate issues, and resolve blockers when they arise.
- Experience in coaching and delivering workshops for training groups and leadership development.
- Ability to identify needs-based operational analysis with clients and translate this into programmes to deliver to their teams.
- Willingness to travel as the role involves working with clients globally and working dynamically in a fast-growing environment.
- Comfortable working with ambiguity, being a self-starter, and working directly with clients.
- Commitment to delivering agile operations based on freedom, autonomy, and trust, alongside a simplified, evolving technology platform.
- Willingness to challenge beliefs, see through multiple viewpoints, and support clients beyond the immediate remit when necessary.
- Curiosity and initiative, with an eye for detail, enjoyment of self-learning, and willingness to try new approaches.
- Ability to work independently with minimal supervision and as part of a team to deliver projects.
- Effective time management skills, including planning, prioritising tasks, and managing client expectations.
- Strong communication skills, including the ability to communicate the Kraken way of thinking, lead meetings, and drive development strategies within your domain.
- Ability to build supporting slides, Gantt charts, and flow diagrams to aid project communication and planning.
- Patience in supporting clients through significant change, with the ability to explain concepts repeatedly and adapt programmes to specific needs.
Benefits & Perks
Competitive salary and compensation
Travel opportunities
Work in a dynamic and evolving environment
Support for professional development through coaching and workshops
Work with a globally expanding company
Flexible work approaches with autonomy and trust
Being part of a certified Great Place to Work in multiple countries
Recognition as one of the Best Workplaces on Glassdoor in the UK
Ready to Apply?
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