Job Description
The Senior Client Implementation Lead is responsible for guiding clients through energy management transformations by applying Human Design principles, leading implementation projects, and ensuring operational success and sustainability across retail and B2C functions within the energy industry.
Key Responsibilities
- Lead the implementation of Kraken's operating model and Human Design principles for clients.
- Guide clients through the Kraken migration framework using the BOT method.
- Mentor internal and external stakeholders to ensure operational success and sustainability.
- Manage client transformations focusing on Customer Information Systems (CIS) and related functions.
- Influence leaders and navigate change management processes effectively.
- Apply project management and analytical skills to ensure successful client outcomes.
- Support broader retail functions, including data, communications, and marketing, to shape customer outcomes.
- Provide B2C support across client portfolios to facilitate smooth transformations.
Requirements
- Strong understanding of Human Design principles and change management best practice is essential.
- Ability to influence leaders, navigate change with confidence, and bring sharp project management and analytical skills.
- Experience guiding clients through the Kraken migration framework BOT method.
- Experience mentoring internal and external stakeholders to ensure operational success and long-term sustainability of the target operating model.
- Solid grasp of broader retail functions, including how data, communications, and marketing interact with operations to shape customer outcomes and influence the success of the new model.
- Primary focus on Customer Information (CI) function with supporting B2C experience to effectively support clients across the portfolio.
- Ability to deliver transformation projects that positively impact the organization and customer experience.
- Willingness and ability to travel across different European countries.
- Proficiency in English, with the ability to submit a resume in English.
Benefits & Perks
Travel across different European countries
Work environment recognized as a Great Place to Work in France, Germany, Spain, Japan, and Australia
Workplace recognized as one of the Best Workplaces on Glassdoor in the UK with a score of 4.7
Tools and environment provided to help unleash potential
Accommodation and interview process customization available upon request
Ready to Apply?
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