Job Description
The role involves leading customer success initiatives for strategic clients by managing relationships, driving business transformation through process mining and AI, and ensuring the realization of value from Celonis' platform. It requires engaging with executive stakeholders, orchestrating cross-functional teams, and fostering innovation to maximize customer impact.
Key Responsibilities
- Lead and manage relationships with key C-level stakeholders to embed Celonis into their strategic objectives.
- Drive customer success by ensuring value realization, platform adoption, and high-quality project delivery.
- Coordinate cross-functional teams to support customer engagements and resolve escalations efficiently.
- Influence and advise senior stakeholders on long-term vision and transformation strategies using Celonis solutions.
- Organize and lead customer advisory boards, gather feedback, and advocate for customer needs within the company.
Requirements
- Minimum 15 years of relevant customer success, strategy consulting, or related experience or similar industries such as Production, Manufacturing etc. required.
- Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations.
- Experience with AI-based transformation is a strong plus.
- Deep exposure to and experience with successful change management practices.
- Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence.
- Knowledge of how to successfully work with internal resources to design, pitch and sell opportunities with relevant subject matter experts and practice leads.
- Possess a natural and consultative approach when engaging with senior executives.
- Strong team player who inspires the team with a patient and entrepreneurial leadership style.
- Project management ability to organize and manage multiple streams.
- Strong communication skills and ability to translate Celonis use cases into customer business landscape.
- Are self-motivated, proactive team player.
- Are able to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders.
Benefits & Perks
Base salary, bonus, commission, equity benefits
Unlimited PTO and generous PTO policies
Flexible hybrid work model
Inclusive parental leave policy: 24 weeks paid leave for primary carers, 12 weeks for supporting carers
Subsidized Wellhub memberships and mental health counseling
Wellness Weeks for work-life balance
Paid time off for community and environmental volunteering (Impact Days)
Participation in Inclusion Think Tank and Inclusion Days
Ownership through Restricted Stock Units (RSUs) and merit-based grants
Ready to Apply?
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