Job Description
The Senior Client Delivery Lead is responsible for managing technology transformation projects for energy utility clients, focusing on migration to the Kraken platform and optimizing long-term technology solutions. They work closely with clients and internal teams to deliver innovative, sustainable energy management solutions and improve operational processes.
Key Responsibilities
- Manage technology domains such as billing, finance, and communications for client projects.
- Support client migration onto the Kraken platform or manage long-term technology requirements.
- Collaborate with Kraken's technology and operational teams, as well as clients, to deliver project results.
- Understand Kraken's platform, analyze client problems or requests, and refine solutions to leverage capabilities.
- Integrate technology, people, and processes to develop innovative improvements for clients.
- Assist clients in adapting to Kraken’s ways of working and development style.
- Work closely with product managers and developers to communicate development needs and serve as a client liaison.
Requirements
- Experience in managing client delivery projects within the energy utilities sector, specifically supporting European enterprise clients through technology transformation journeys.
- Direct responsibility for managing a technology domain such as billing, finance, or communications for client projects, either migrating onto the Kraken platform or managing long-term technology requirements.
- Ability to work in partnership with Kraken's technology and operational teams as well as the client to deliver results aligned with project or business needs.
- Strong understanding of how Kraken's platform works, including the ability to understand problems or requests raised by the client and refine solutions to leverage existing and new capabilities.
- Proven ability to bring together technology, people, and processes to innovate and improve client solutions.
- Experience supporting clients in adapting to ways of working that are aligned with Kraken’s development style.
- Ability to work closely with Kraken’s product managers and developers to request development needs and act as a liaison between the client and the development team.
Benefits & Perks
Compensation/salary range not specified
Work schedule not specified
Kraken is a certified Great Place to Work in multiple countries including France, Germany, Spain, Japan, and Australia
Recognition as one of the Best Workplaces on Glassdoor in the UK with a score of 4.7
Support for inclusion and accommodations during the interview process
Equal opportunity employer with non-discrimination policies
Policies governing data privacy and rights under GDPR and CCPA
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