Job Description
The Client Value Partner for Retail at Celonis is responsible for leading strategic customer success initiatives, driving business transformation through process mining and AI technologies, and managing relationships with senior retail industry stakeholders to maximize value and adoption of the platform.
Key Responsibilities
- Lead and manage customer success initiatives for strategic retail clients, ensuring value realization and platform adoption.
- Engage with C-level executives to define long-term vision and strategic objectives for business transformation using Celonis.
- Coordinate cross-functional teams to deliver projects on time, resolve escalations, and align delivery with customer strategy.
- Build and maintain strong relationships with key stakeholders, acting as a trusted advisor and advocate for customer needs.
- Drive measurable business impact by influencing stakeholders, establishing program roadmaps, and developing detailed value plans.
- Organize and lead customer advisory boards to gather insights, address industry challenges, and promote innovation.
- Represent Celonis at industry events, webinars, and thought leadership activities to enhance customer engagement and advocacy.
Requirements
- Minimum 15 years of relevant customer success, strategy consulting, or related experience within the Retail industry
- Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations for the Retail sector
- Experience with AI-based transformation is a strong plus
- Deep exposure to and experience with successful change management practices
- Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence
- Knowledge of how to successfully work with internal resources to design, pitch and sell opportunities with relevant subject matter experts and practice leads
- Possess a natural and consultative approach when engaging with senior executives
- Strong team player who inspires the team with a patient and entrepreneurial leadership style
- Project management ability to organize and manage multiple streams
- Strong communication skills and ability to translate Celonis use cases into customer business landscape
- Self-motivated, proactive team player
- Ability to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders
- Willingness to travel to meet with customer stakeholder needs, approximately 25-50%
Benefits & Perks
Compensation/salary range not specified
Hybrid working options
Generous PTO
Company equity RSUs
Comprehensive benefits
Extensive parental leave
Dedicated volunteer days
Access to gym subsidies
Counseling and well-being programs
Internal mobility and mentorship opportunities
Clear career paths
Ready to Apply?
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