Job Description
The Senior Client Delivery Lead is responsible for managing technology migration projects and long-term requirements related to energy management platforms, working closely with clients and internal teams to deliver innovative solutions and improve customer experiences in the energy industry.
Key Responsibilities
- Manage technology domains such as billing, finance, and communications for client projects.
- Support client migration onto the Kraken platform or manage long-term technology requirements.
- Collaborate with Kraken's technology and operational teams, as well as clients, to deliver project results.
- Understand Kraken's systems, address client requests, and refine solutions to leverage capabilities.
- Integrate technology, people, and processes to develop improvements for clients.
- Assist clients in adapting to Kraken's ways of working and development style.
- Coordinate with product managers and developers to communicate development needs and serve as a client liaison.
Requirements
- Experience in managing technology migration projects or long-term technology requirements, specifically within billing, finance, or communications domains.
- Ability to work in partnership with both Kraken's technology and operational teams as well as the client to deliver results for client projects or business needs.
- Deep understanding of how Kraken's platform works, including the ability to understand problems or requests raised by clients and refine solutions to leverage existing and new capabilities.
- Proven ability to bring together technology, people, and processes to innovate improvements for clients.
- Experience supporting clients in adapting to ways of working aligned with Kraken’s development style.
- Ability to work closely with product managers and developers to request development needs and act as a link to the client.
- Fluency in English, with the ability to submit a CV in English.
Benefits & Perks
Compensation/salary range not specified
Work schedule details not specified
Work environment perks: Kraken is a certified Great Place to Work in multiple countries, rated highly on Glassdoor and Kununu
Additional benefits: Support for diversity and inclusion, accommodations for specific needs, opportunities for career development, and working in a forward-thinking, innovative energy company
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