Job Description
The Senior Client Delivery Lead is responsible for managing technology transformation projects for energy industry clients, focusing on migration and long-term technology requirements, by coordinating between client needs and Kraken's platform capabilities to deliver innovative energy management solutions.
Key Responsibilities
- Manage technology domains such as billing, finance, and communications for client projects.
- Support client migration onto the Kraken platform or manage long-term technology requirements.
- Collaborate with Kraken's technology and operational teams, as well as clients, to deliver project results.
- Understand Kraken's systems, address client problems or requests, and refine solutions to leverage capabilities.
- Integrate technology, people, and processes to develop innovative improvements for clients.
- Assist clients in adapting to Kraken's ways of working and development style.
- Work closely with product managers and developers to communicate development needs and act as a client liaison.
Requirements
- Experience in managing technology domains related to billing, finance, and communications for client projects, either migrating onto a platform or managing long-term technology requirements.
- Ability to work in partnership with both Kraken's technology and operational teams as well as the client to deliver results for the client's project or business needs.
- Deep understanding of how Kraken works, including the ability to understand problems or requests raised by the client and refine solutions to leverage existing and new capabilities.
- Proven ability to bring together technology, people, and processes to innovate improvements for clients.
- Experience supporting clients in adapting to ways of working that are aligned with Kraken’s development style.
- Ability to work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.
Benefits & Perks
Compensation/salary range (not specified)
Work schedule (not specified)
Work environment perks: Kraken is a certified Great Place to Work in multiple countries, rated highly on Glassdoor and Kununu
Additional benefits: Support for accommodations and preferences during the interview process, emphasis on a diverse and inclusive workplace, opportunities for career development and making a positive impact in the energy industry
Ready to Apply?
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