Job Description
The Senior Client Delivery Lead is responsible for managing technology migration and long-term requirements for energy industry clients, working closely with internal teams and clients to deliver innovative solutions and support business transformation projects.
Key Responsibilities
- Manage technology domain billing, finance, and communication for client projects.
- Support client migration onto Kraken platform and manage long-term technology requirements.
- Collaborate with Kraken's technology and operational teams and clients to deliver project results.
- Understand Kraken's systems, analyze client requests, and refine solutions to leverage capabilities.
- Integrate technology, people, and processes to develop improvements for clients.
- Assist clients in adapting to Kraken's development-aligned ways of working.
- Coordinate with product managers and developers to communicate development needs and serve as a client liaison.
Requirements
- The candidate must have experience in managing a tech domain related to billing, finance, and communications for client projects, either migrating onto the Kraken platform or managing long-term technology requirements.
- The candidate must have the ability to work in partnership with Kraken's technology and operational teams as well as the client to deliver results for the client’s project or business needs.
- The candidate must have a strong understanding of how Kraken works, including the ability to understand problems or requests raised by the client and refine solutions to leverage existing and new capabilities.
- The candidate must be able to bring together technology, people, and processes to innovate improvements for clients.
- The candidate must support the client in adapting to ways of working that are aligned with Kraken’s development style.
- The candidate must work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.
Benefits & Perks
Compensation/salary range (not specified)
Work schedule (not specified)
Work environment perks: Certified Great Place to Work in multiple countries, high Glassdoor and Kununu ratings
Additional benefits: Commitment to diversity and inclusion, accommodations for specific needs, a supportive and empathetic work culture
Ready to Apply?
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