Seasonal Guest Service Ambassador (Empire State Building)
Empire StateNew York, New York
SEASONAL
Posted April 28, 2026
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Job Description
The Seasonal Guest Service Ambassador provides guidance and assistance to visitors throughout the Empire State Building Observatory experience, ensuring an engaging and smooth visitor journey from entrance to observation floors and back.
Key Responsibilities
- Provide guidance to guests throughout the Observatory experience from the Lobby to the 86th and 102nd floors and back.
- Assist guests in navigating the attraction and ensure a positive visitor experience.
- Support guest safety and comfort during their visit.
Requirements
- The candidate must be a driven, self-motivated, and results-oriented professional who thrives on building a winning team.
- The candidate must define success as the ability to drive revenue, EBITDA, and deliver an exceptional experience.
- The candidate must be able to provide guidance to all Observatory guests as they make their way throughout the experience from the Lobby to the 86th and 102nd Floor and back down to the Main Lobby.
Benefits & Perks
Competitive compensation/salary (not explicitly specified but implied as a professional role)
Work schedule includes seasonal shifts (implying temporary or flexible scheduling)
Work environment perks such as immersive museum experience, digital and tactile exhibits, and modernized facilities
Industry-leading Indoor Environmental Quality (IEQ) improvements including bi-polar ionization, MERV 13 filters, and increased ventilation
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