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Job Description
The Implementation Delivery Lead manages technology migration and long-term requirements for energy clients, working closely with internal teams and clients to deliver solutions, optimize processes, and support digital transformation projects within the Kraken energy platform.
Key Responsibilities
- Manage technology domain billing, finance, and communication for client projects.
- Support client migration onto the Kraken platform and manage long-term technology requirements.
- Collaborate with Kraken's technology and operational teams and clients to deliver project results.
- Understand Kraken's operations, analyze client requests, and refine solutions to leverage capabilities.
- Integrate technology, people, and processes to develop innovative improvements for clients.
- Assist clients in adapting to Kraken's development and operational styles.
- Coordinate with product managers and developers to communicate development needs and serve as a client liaison.
Requirements
- Experience in managing a technology domain related to billing, finance, or communications for client projects, either migrating onto a platform or managing long-term technology requirements.
- Ability to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for client projects or business needs.
- Strong understanding of how Kraken works, including the ability to understand problems or requests raised by the client and refine solutions to leverage existing and new capabilities.
- Proven ability to bring together technology, people, and processes to innovate improvements for clients.
- Experience working closely with product managers and developers to request development needs and act as a link to the client.
- Demonstrated understanding of the client’s ways of working and ability to support clients in adapting to Kraken’s development style.
Benefits & Perks
Competitive salary and compensation
Work in a certified Great Place to Work in multiple countries
Recognition as one of the Best Workplaces on Glassdoor in the UK with a score of 4.5
Top Company rating on Kununu in Germany with a score of 4.7
Support for accommodations and personalized interview process
Inclusive and empathetic work environment
Opportunities to work on innovative projects in sustainable energy
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