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Client Transformation Director

Kraken
Portland, Oregon
Full Time
Posted August 18, 2025
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Job Description

The role involves leading the implementation of a major utility transformation in North America, serving as both the face of the project and the delivery leader, guiding cross-functional teams to deliver innovative energy management solutions and drive industry disruption.

Key Responsibilities

  • Serve as the face and delivery leader for North American utility transformation projects
  • Lead and coordinate internal teams, including Client Delivery Leaders and Client Engineering teams
  • Brief and communicate with executive stakeholders, including utility CEOs
  • Manage and understand dependencies across multiple work streams to ensure successful project delivery
  • Coach, guide, and support delivery leaders throughout the transformation process

Requirements

  • Experience serving as the delivery leader for major client transformations, with the ability to lead a North American utility transformation project.
  • Ability to serve as the face of the project and communicate effectively with senior executives, including briefing the CEO of a billion dollar utility.
  • Strong understanding of the dependencies across multiple work streams within large-scale energy or utility transformation projects.
  • Experience coaching, guiding, and supporting delivery leaders throughout complex transformation initiatives.
  • Proven track record of delivering results in energy management, utility operations, or similar technology-driven sectors.
  • Demonstrated ability to manage and coordinate internal teams, including Client Delivery Leaders and Client Engineering teams, to ensure successful project delivery.
  • Comfortable working with a large cross-functional organization, including a Product and Engineering organization of approximately 1000 personnel.
  • Excellent communication skills, with the ability to articulate complex technical and strategic concepts to diverse stakeholders.
  • Experience in implementing or managing energy management platforms, Customer Information Systems (CIS), billing, meter data management, CRM, or AI-driven communications is preferred.
  • Knowledge of the energy industry, including renewable generation, grid management, and decarbonization initiatives, is desirable.
  • Ability to understand and manage complicated dependencies across multiple work streams within large-scale technology implementations.
  • Strong leadership skills, with the ability to guide and support talented delivery teams through complex transformations.
  • Experience working with or briefing senior executives, including CEOs, in the energy or utility sector.
  • Willingness to work in a high-profile, fast-paced environment with a focus on delivering world-changing results.
  • Commitment to diversity and inclusion, with an understanding of the importance of honest and empathetic leadership.

Benefits & Perks

Compensation/salary range (not specified in the text)
Work schedule (not specified in the text)
Work environment perks: Certified Great Place to Work in multiple countries, one of the Best Workplaces on Glassdoor in the UK with a score of 4.7
Additional benefits: Commitment to diversity and inclusion, accommodations for specific needs, tools and environment to unleash potential, privacy protections under GDPR and CCPA

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