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Job Description
The Client Delivery Lead is responsible for managing technology transformation projects for energy clients, focusing on migration and long-term technology requirements, by coordinating between Kraken's teams and clients to deliver innovative solutions and improvements.
Key Responsibilities
- Manage technology domains such as billing, finance, and communications for client projects.
- Support client migration onto the Kraken platform and manage long-term technology requirements.
- Collaborate with Kraken's technology and operational teams and clients to deliver project results.
- Understand Kraken's platform and refine solutions based on client requests and problems.
- Integrate technology, people, and processes to develop improvements for clients.
- Assist clients in adapting to Kraken's ways of working and development style.
- Coordinate with product managers and developers to communicate development needs and act as a client liaison.
Requirements
- The candidate must have a thorough understanding of how Kraken works, including the ability to understand problems or requests raised by the client and refine solutions to leverage existing and new capabilities.
- The candidate must have experience managing a technology domain related to billing, finance, or communications for client projects, either migrating onto the Kraken platform or managing long-term technology requirements.
- The candidate must be able to work in partnership with Kraken’s technology and operational teams as well as the client to deliver results for the client’s project or business needs.
- The candidate must have the ability to bring together technology, people, and processes to innovate improvements for clients.
- The candidate must support the client in adapting to ways of working that are aligned with Kraken’s development style.
- The candidate must work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.
Benefits & Perks
Compensation/salary range not specified
Work schedule not specified
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, and Australia
Recognition as one of the Best Workplaces on Glassdoor in the UK with a score of 4.7
Support for accommodations and preferences during the interview process
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