Job Description
The Client Delivery Lead is responsible for managing technology migration projects and long-term technology requirements within the energy sector, working closely with clients and internal teams to deliver innovative solutions that enhance energy management systems and support sustainable energy initiatives.
Key Responsibilities
- Manage technology domains such as billing, finance, and communications for client projects.
- Support client migration onto the Kraken platform or manage long-term technology requirements.
- Collaborate with Kraken's technology and operational teams, as well as clients, to deliver project results.
- Understand Kraken's systems, analyze client problems or requests, and refine solutions to leverage capabilities.
- Integrate technology, people, and processes to develop innovative improvements for clients.
- Assist clients in adapting to Kraken's ways of working and development style.
- Coordinate with product managers and developers to communicate development needs and serve as a client liaison.
Requirements
- Experience in client delivery within the energy utilities sector, specifically supporting technology transformation projects and long-term migration projects.
- Ability to manage a technology domain related to billing, finance, and communications for client projects, either migrating onto the Kraken platform or managing long-term technology requirements.
- Strong understanding of how Kraken's platform works and the ability to understand problems or requests raised by the client to refine solutions that leverage existing and new capabilities.
- Experience working in partnership with technology and operational teams at Kraken as well as with clients to deliver results aligned with project or business needs.
- Ability to bring together technology, people, and processes to innovate improvements for clients.
- Experience supporting clients in adapting to ways of working that are aligned with Kraken’s development style.
- Ability to work closely with product managers and developers to request development needs and act as a liaison between the client and the development team.
Benefits & Perks
Tools and environment provided to unleash potential
Support for accommodations and flexible interview process
Inclusive work environment with equal opportunity employment
Ready to Apply?
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