Manager, Customer Success EMEA

Planet

Berlin, Germany

Full Time

Posted April 14, 2026

Not Specified

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Job Description

The Regional Manager, Customer Success leads a team of Customer Success Managers to drive adoption, retention, and growth within the European public sector, ensuring value delivery and strategic account management for satellite data solutions.

Key Responsibilities

Lead and manage a team of Customer Success Managers to ensure high-touch engagement and resource allocation.
Oversee regional operations for the Civil Government portfolio, ensuring delivery of measurable value.
Act as the senior escalation point for regional customer issues and at-risk accounts.
Collaborate with sales and technical teams to align account growth strategies and ensure smooth transitions from implementation to long-term value realization.
Analyze customer data and KPIs to identify growth opportunities and assess account health.
Develop and execute customer success strategies tailored to diverse regulatory and political environments across Europe.

Requirements

Four years of relevant work experience in Customer Success or Account Management.
Two years of supervisory or leadership experience.
Bachelor's degree in a relevant field.
Knowledge of the unique requirements, procurement cycles, and long-term value roadmaps required for civil government accounts.
Understanding of European procurement frameworks and the nuances of working with intergovernmental organizations.
Ability to build and maintain relationships with executive-level stakeholders within complex organizations.
Knowledge of customer success methodologies and best practices for high-touch engagement.
Ability to communicate and synthesize complex technical concepts for diverse audiences in English, the language of the company.
Ability to lead a multicultural team and manage stakeholders across different time zones, languages, and business etiquettes.
Compliance with export control requirements, including access to U.S. and German EU export-controlled information, with the ability to do so without additional export licensing.