Job Description
The Regional Manager, Customer Success leads a team of Customer Success Managers to drive adoption, retention, and growth within the European public sector, ensuring value delivery and strategic account management for satellite data solutions.
Key Responsibilities
- Lead and manage a team of Customer Success Managers to ensure high-touch engagement and resource allocation.
- Oversee regional operations for the Civil Government portfolio, ensuring delivery of measurable value.
- Act as the senior escalation point for regional customer issues and at-risk accounts.
- Collaborate with sales and technical teams to align account growth strategies and ensure smooth transitions from implementation to long-term value realization.
- Analyze customer data and KPIs to identify growth opportunities and assess account health.
- Develop and execute customer success strategies tailored to diverse regulatory and political environments across Europe.
Requirements
- Four years of relevant work experience in Customer Success or Account Management.
- Two years of supervisory or leadership experience.
- Bachelor's degree in a relevant field.
- Knowledge of the unique requirements, procurement cycles, and long-term value roadmaps required for civil government accounts.
- Understanding of European procurement frameworks and the nuances of working with intergovernmental organizations.
- Ability to build and maintain relationships with executive-level stakeholders within complex organizations.
- Knowledge of customer success methodologies and best practices for high-touch engagement.
- Ability to communicate and synthesize complex technical concepts for diverse audiences in English, the language of the company.
- Ability to lead a multicultural team and manage stakeholders across different time zones, languages, and business etiquettes.
- Compliance with export control requirements, including access to U.S. and German EU export-controlled information, with the ability to do so without additional export licensing.
Benefits & Perks
Paid time off including vacation, holidays and company-wide days off
Employee Wellness Program
Home Office Reimbursement
Monthly Phone and Internet Reimbursement
Tuition Reimbursement and access to LinkedIn Learning
Equity
Ready to Apply?
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