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Job Description
The Client Delivery Lead is responsible for managing technology migration and long-term requirements for energy clients, working closely with internal teams and clients to deliver innovative solutions and support business transformation projects within the Kraken energy platform.
Key Responsibilities
- Manage technology domain billing, finance, and communications for client projects.
- Support client migration onto the Kraken platform and manage long-term technology requirements.
- Collaborate with Kraken's technology and operational teams and clients to deliver project results.
- Understand Kraken's systems, analyze client requests, and develop solutions leveraging existing and new capabilities.
- Integrate technology, people, and processes to drive improvements for clients.
- Assist clients in adapting to Kraken's development and operational styles.
- Coordinate with product managers and developers to communicate development needs and act as a liaison to clients.
Requirements
- The candidate must have direct responsibility for managing a tech domain including billing, finance, and communications for client projects, either migrating onto the Kraken platform or managing long-term technology requirements.
- The candidate must work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for the client’s project or business needs.
- The candidate must have a thorough understanding of how Kraken works, including the ability to understand problems or requests raised by the client and refine solutions to leverage existing and new capabilities.
- The candidate must be able to bring technology, people, and processes together to innovate improvements for clients.
- The candidate must support the client in adapting to ways of working that are aligned with Kraken’s development style.
- The candidate must work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.
Benefits & Perks
Competitive salary and compensation
Work in a certified Great Place to Work in multiple countries
Recognition as one of the Best Workplaces on Glassdoor in the UK with a score of 4.7
Supportive environment with accommodations and customization options for interview process
Inclusive and equal opportunity employer with non-discrimination policies
Tools and environment provided to help unleash potential
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