Job Description
A Senior Analyst in Retail Operations at Gridmatic is responsible for managing key operational functions such as billing, customer enrollment, regulatory compliance, broker commissions, and customer support, while leveraging data analytics to improve efficiency and ensure compliance in a fast-paced, data-driven environment.
Key Responsibilities
- Oversee the timely and accurate generation of customer invoices and resolve billing discrepancies
- Ensure accurate and on-schedule enrollment of commercial customers and troubleshoot enrollment issues
- Monitor and interpret regulations across ERCOT, PJM, and other U.S. power markets to ensure compliance
- Track and report on broker commissions, performance, and exceptions, and develop automation tools
- Respond to customer inquiries and coordinate with teams to ensure seamless customer support
- Analyze operational and financial data to identify trends and support decision-making through dashboards and reports
- Collaborate with cross-functional teams to improve tools, systems, workflows, and support strategic projects
Requirements
- Experience in overseeing the timely and accurate generation of customer invoices, monitoring and resolving billing exceptions and discrepancies, and partnering with internal teams to improve billing accuracy and automation.
- Ensuring all commercial customers are enrolled accurately and on schedule, managing enrollment exceptions, troubleshooting issues as they arise, and collaborating with IT and third-party vendors to enhance and automate enrollment systems.
- Monitoring and interpreting regulations across ERCOT, PJM, and other U.S. power markets, ensuring compliance with market rules and commission guidelines including FERC, PUC, State, and utilities, and preparing data and assisting with regulatory filings, audits, and reports.
- Tracking and reporting on commission structures, performance, and exceptions, addressing broker inquiries professionally and efficiently, and developing tools and reporting processes to automate and optimize commission workflows.
- Responding to customer inquiries and issues with clarity, professionalism, and urgency, and ensuring seamless coordination between operations, billing, and support teams.
- Analyzing operational and financial data to identify trends, gaps, and opportunities, developing dashboards and predictive models using SQL, Python, Tableau, and Power BI, and supporting business decisions with clear, concise reports and visualizations.
- Collaborating with cross-functional teams to improve tools, systems, and workflows, contributing to special projects including workflow scaling and new service rollouts, and driving operational improvements to support customer satisfaction and company growth.
- Possession of strong analytical and problem-solving skills, with a proactive mindset, and the ability to thrive in a fast-paced, data-driven environment.
- Educational background or experience relevant to retail energy operations, data analysis, or related fields (implied but not explicitly specified).
Benefits & Perks
Hybrid work policy with 50% in-office work, most employees working 2-3 days a week
Collaborative, low-ego work environment
Opportunities for continuous learning and professional growth
Broad exposure across the business and cross-functional collaboration
Impactful work in a high-growth startup focused on renewable energy and grid optimization
Ready to Apply?
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