Job Description
A Senior Analyst in Retail Operations at Gridmatic Inc. is responsible for managing key operational functions such as billing, customer enrollment, regulatory compliance, broker commissions, and customer support, while leveraging data analytics to drive efficiency and strategic improvements in the renewable energy retail market.
Key Responsibilities
- Oversee the timely and accurate generation of customer invoices and resolve billing discrepancies
- Ensure accurate and on-schedule enrollment of commercial customers and troubleshoot enrollment issues
- Monitor and interpret regulations across ERCOT, PJM, and other U.S. power markets to ensure compliance
- Track, report, and optimize broker commissions and address broker inquiries
- Respond to customer inquiries and coordinate between operations, billing, and support teams
- Analyze operational and financial data to identify trends and support decision-making with dashboards and reports
- Collaborate with cross-functional teams to improve tools, systems, workflows, and support strategic projects
Requirements
- Experience in overseeing the timely and accurate generation of customer invoices, monitoring and resolving billing exceptions and discrepancies, and partnering with internal teams to improve billing accuracy and automation.
- Ensuring all commercial customers are enrolled accurately and on schedule, managing enrollment exceptions, troubleshooting issues as they arise, and collaborating with IT and third-party vendors to enhance and automate enrollment systems.
- Monitoring and interpreting regulations across ERCOT, PJM, and other U.S. power markets, ensuring compliance with market rules and commission guidelines including FERC, PUC, State, and utilities, and preparing data and assisting with regulatory filings, audits, and reports.
- Tracking and reporting on commission structures, performance, and exceptions, addressing broker inquiries professionally and efficiently, and developing tools and reporting processes to automate and optimize commission workflows.
- Responding to customer inquiries and issues with clarity, professionalism, and urgency, and ensuring seamless coordination between operations, billing, and support teams.
- Analyzing operational and financial data to identify trends, gaps, and opportunities, developing dashboards and predictive models using SQL, Python, Tableau, and Power BI, and supporting business decisions with clear, concise reports and visualizations.
- Collaborating with cross-functional teams to improve tools, systems, and workflows, contributing to special projects including workflow scaling and new service rollouts, and driving operational improvements to support customer satisfaction and company growth.
- Possession of strong analytical and problem-solving skills, a proactive mindset, and the ability to thrive in a fast-paced, data-driven environment.
- Ability to work in a hybrid environment with a policy of 50% in-office work, most employees working 2 or 3 days a week.
Benefits & Perks
Hybrid work policy with 50% in-office work
Opportunities for cross-functional collaboration
Work in a fast-paced, data-driven environment
Company culture that values teamwork and continuous learning
Engagement in high-impact projects supporting company growth
Exposure to regulatory compliance and industry standards
Development of analytical and problem-solving skills through data analytics tools
Ready to Apply?
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