Serivce Account Manager
Pure StorageRemote
Full Time
Posted April 21, 2026
$93k - $140k
Not Specified
Remote
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Job Description
The Service Account Manager (SAM) is responsible for managing and optimizing the customer experience for enterprise-level accounts by coordinating service delivery, supporting system health, and acting as a strategic advocate to drive customer success and business growth in the data storage industry.
Key Responsibilities
- Manage end-to-end service relationships for strategic accounts, including onboarding, support, and capacity planning.
- Identify technical risks, perform root cause analyses, and implement resolution strategies to maintain system health and uptime.
- Act as a primary liaison between customers and internal teams, translating feedback into actionable insights for product development.
- Lead quarterly business reviews to align technology solutions with customer business priorities and drive long-term value.
- Coordinate complex implementations and migrations, ensuring high-quality deployment within change control windows.
Requirements
- Experience in managing end-to-end service relationships for strategic accounts, including onboarding, support engagements, and capacity planning, to ensure customers maximize the ROI of their investment.
- Ability to identify technical risks and deliver comprehensive root cause analyses (RCA) and resolution strategies to maintain optimal system health and uptime.
- Proven ability to serve as a primary conduit between customers and internal teams, translating customer feedback into actionable insights for product management and engineering.
- Experience in leading quarterly operational and executive management reviews to align technology with customer business priorities, driving increased contract value and long-term brand advocacy.
- Skill in coordinating complex implementations and migrations within change control windows, ensuring high-quality deployments that meet enterprise standards.
- Demonstrated ability to influence cross-functional stakeholders and navigate matrixed environments to drive customer success and resolve critical escalations at the executive level.
- Mastery in articulating complex technical issues to both technical and non-technical audiences, focusing on translating technical performance into clear business impact.
- Strong organizational and project management skills, with the ability to manage multiple high-stakes accounts while coordinating technical implementations and risk assessments.
- Proficient understanding of data storage, cloud infrastructure, or adjacent enterprise IT sectors to provide best-practice guidance on environment health and roadmap initiatives.
- Minimum of 3 years of experience in a customer success, technical account management, or related role within the data storage, cloud infrastructure, or enterprise IT sectors.
- Excellent communication and presentation skills, capable of effectively conveying technical information to diverse audiences.
- Ability to work remotely, as this role is designated as LI-REMOTE.
- Educational background or equivalent experience in a relevant technical field such as Computer Science, Information Technology, or related discipline is preferred (implied but not explicitly stated).
Benefits & Perks
Annual base salary range of $93,000 to $140,000 USD
Potential eligibility for incentive pay and/or equity
Flexible time off
Wellness resources
Company-sponsored team events
Support for growth and development
Inclusive and diverse work environment
Ready to Apply?
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