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Bilingual Collections Specialist

GoodLeap
Mexico City, Mexico
Full Time
Posted October 6, 2025
MX$89 - MX$89/hr
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Job Description

The Collections Specialist is responsible for contacting delinquent borrowers to collect overdue payments, offering payment solutions, and maintaining records of contact and payments, supporting the company's sustainable financing solutions.

Key Responsibilities

  • Contact borrowers with delinquent accounts to collect past due payments
  • Provide payment solutions to resolve borrower delinquency
  • Maintain records of contacts, attempted contacts, and payments collected from customers

Requirements

  • The candidate must be bilingual, able to communicate effectively in both English and Spanish.
  • The candidate must have experience in contacting borrowers with delinquent accounts, collecting past due payments, and providing appropriate payment solutions to cure borrower s delinquency.
  • The candidate must maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
  • The candidate must be able to perform additional responsibilities as assigned by their supervisor or other managers related to the position department.
  • The candidate must be able to perform the essential functions of the job with or without reasonable accommodations for known disabilities, as required by law.

Benefits & Perks

Compensation: MXN 89.33 per hour plus bonus
Work schedule: Not specified
Work environment perks: Not specified
Additional benefits: Reasonable accommodations for known disabilities

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