Job Description
The Assistant Manager, Servicing Recoveries oversees daily operations and staff performance within the Servicing Department, managing complex cases and ensuring compliance, process improvements, and team development to support operational excellence in loan recovery functions.
Key Responsibilities
- Lead day-to-day operations of the Servicing Recoveries department
- Oversee staff performance, compliance, and quality standards
- Manage escalations for complex or high-risk cases in Bankruptcy, Foreclosure, Mortgage, and Probate
- Ensure SLA adherence and operational efficiency
- Partner with leadership to drive process improvements and maintain regulatory compliance
- Support team development and resolve systemic issues
- Manage frontline agents and Senior SMEs to ensure effective case resolution
Requirements
- Experience in leading day-to-day operations within a servicing department, including overseeing staff performance, compliance, and quality standards.
- Ability to manage frontline agents and Senior Subject Matter Experts (SMEs).
- Experience ensuring Service Level Agreement (SLA) adherence.
- Experience managing escalations for complex or high-risk cases in Bankruptcy, Foreclosure, Mortgage, and Probate.
- Partnering with department leadership to drive process improvements.
- Maintaining regulatory compliance within the servicing functions.
- Supporting team development to resolve systemic issues and drive process improvements.
- Strong leadership skills with the ability to guide and develop staff.
- Analytical and problem-solving skills to address operational issues and support strategic initiatives.
- Ability to balance daily operational oversight with long-term departmental goals.
- Deep operational knowledge of servicing functions related to recoveries, bankruptcy, foreclosure, mortgage, and probate processes.
- Excellent communication skills to effectively interact with team members and department leadership.
- Ability to perform the essential functions of the role with reasonable accommodations if applicable.
Benefits & Perks
Compensation range of $70,000 - $80,000 annually
Collaborative work culture
Ready to Apply?
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