Job Description
The Bilingual Client Support Manager works with installers to ensure an excellent customer experience by leveraging data to identify improvements, conducting audits, and managing pipelines, all while supporting the company's mission of delivering sustainable financing solutions.
Key Responsibilities
- Work with installers to ensure delivery of the best customer experience
- Leverage Big Data to identify areas of improvement with installers
- Collaborate with installers to enhance the customer experience
- Conduct installer audits to ensure standards are met
- Manage pipeline activities to meet customer expectations and company standards
Requirements
- Must be bilingual and able to communicate effectively in both languages required for the role.
- Experience working with installers on a platform to ensure delivering the best customer experience possible.
- Ability to leverage Big Data to identify areas of improvement with Installers and work collaboratively to enhance the customer experience.
- Experience conducting Installer audits to ensure compliance with customer expectations and company standards.
- Experience managing pipelines to meet customer expectations and maintain GoodLeap standards.
- Strong interpersonal and communication skills to be a reliable and trustworthy partner for both customers and installers.
- Ability to focus on improving the customer experience and being a dependable teammate.
- Willingness to perform additional duties such as installer audits and pipeline management as assigned by supervisors or managers.
- Must be able to perform the essential functions of the job with or without reasonable accommodations for known disabilities.
Benefits & Perks
Compensation: $22.00 per hour
Work environment perks: Collaborative work culture
Additional benefits: Reasonable accommodations for known disabilities
Ready to Apply?
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