Job Description
A Seasonal Customer Programs Support Associate at EnergyHub provides technical and customer support for utility and consumer energy programs, assisting with issue resolution, reporting, and communication to ensure the successful deployment and operation of energy management initiatives.
Key Responsibilities
- Provide email support for program applicants and participants
- Offer 2nd and 3rd line support to utility program staff and partner customer support teams
- Manage a trouble ticket queue from issue report to resolution
- Collaborate with internal teams to identify systemic issues and suggest improvements
- Generate weekly and monthly reports on support activity
Requirements
- Experience in a customer support and or process management role
- Excellent attention to detail
- Proven track record of managing multiple tasks simultaneously
- An outgoing and friendly personality suitable for representing EnergyHub to end users, partner companies, and utility program staff
- Fantastic written and verbal communication skills
- Experience with MS Office, especially Excel
- Experience reporting software bugs and support ticket management
Benefits & Perks
Compensation/salary range: $42,000 - $52,000 USD
Work schedule: Not specified
Work environment perks: Collaborate with outstanding people, gain well-rounded experience, work with the latest technologies, be part of something important and impactful
Additional benefits: Opportunities for growth and development within the role, exposure to IoT, SaaS, and machine learning technologies, contribute to creating a clean energy future, make a positive impact on climate
Ready to Apply?
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