Technical Support Engineer II Hybrid New York, NY - US
Energy SolutionsNew York, New York
Full Time
Posted October 22, 2025
$85k - $115k
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Job Description
The Technical Support Engineer II at Energy Solutions is responsible for managing and resolving technical issues related to software systems that facilitate energy incentive programs, collaborating with development teams, and supporting clients to ensure system functionality and client satisfaction.
Key Responsibilities
- Manage software work tickets by gathering information, prioritizing tasks, and following up on deliverables
- Troubleshoot, reproduce, and develop solutions for technical issues
- Escalate urgent problems to appropriate internal resources
- Collaborate with client teams and technical staff to support custom software systems
- Engage with development teams to support development environments
- Interact with a broad range of users and staff at varying technical levels
- Contribute to documentation through knowledge articles and runbooks
- Provide timely support and guidance to team members
Requirements
- Minimum of 5 years of relevant experience in technical support or related roles.
- Bachelor’s degree in computer science or a related field is preferred but not required.
- Proficiency in debugging and resolving technical issues related to software systems.
- Experience managing multiple tasks and prioritizing work effectively.
- Strong research and communication skills, both verbal and written.
- Ability to work independently with minimal guidance and as part of a team.
- Experience with Jira Software and other Atlassian products, or similar tools.
- Experience collaborating directly with engineers, project managers, and other staff.
- Experience with Python scripting.
- Ability to gather information, seek clarity of requests, and troubleshoot technical issues.
- Experience developing or contributing to documentation such as knowledge articles and runbooks.
- Self-motivated, detail-oriented, and committed to continuous learning.
- Ability to interact with a broad range of people of varying technical levels, including IS staff, management, and functional users.
- Experience supporting custom software systems and supporting development environments.
- Ability to respond to support tasks with timely solutions.
- Experience with tools such as Confluence, Slack, and SharePoint is a plus.
- Experience with SOC 2 compliance is a plus.
- Experience or domain knowledge in energy efficiency or renewable energy is a plus.
- Ability to manage software work tickets, including gathering information, prioritizing, assigning, and following up on deliverables.
- Ability to troubleshoot and reproduce technical issues and develop technical solutions.
- Ability to escalate urgent problems to appropriate internal resources.
- Ability to support and collaborate with client teams and technical staff.
- Reporting to the Software Support Manager and working in a hybrid work environment, working onsite at least 1 day per week (currently Wednesdays) with flexibility.
- Must be authorized to work in the U.S. and willing to undergo a background check and drug screening.
Benefits & Perks
Salary range of $85,000 to $115,000 with a target of $97,750 based on experience and qualifications
Hybrid work schedule with at least 1 day onsite per week (Wednesdays) with flexibility
Generous retirement package
Medical, dental, and vision insurance
Pre-tax contribution plans
Employee Stock Ownership Plan (ESOP)
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